Bilingual Customer Service Representative

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is

to make healthcare run better

• this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation Is Only One Part Of The Employee Value Proposition That Medline Canada Offers Our Employees. As Part Of Our Mission, We Offer One Of The Most Competitive And Engaging Employee Experience Programs In Canada, Which Includes

• Collaborative work environment with highly engaged employees
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more...
• Job Description Summary

The Customer Service Representative is responsible for capturing customer orders and supporting the sales service in achieving sales. This role focuses on the sale of various items, but also administers equipment orders and manages equipment inventory.

Provides Quotes By

• Responding to inquiries and providing advice on product selection and ordering process
• Communicating with the sales service to establish the pricing range
• Reviewing manufacturer special offers

Processes Incoming Orders By

• Receiving purchase orders from customers, sales representatives and the online store
• Verifying order data and other conditions before entering them
• Entering orders into the system

Ensures Excellent Customer Support By

• Tracking and locating lost or damaged shipments and missing order items
• Ensuring rapid resolution of any delivery or order issues
• Welcoming and assisting customers without appointments in the showroom

Develops and maintains working relationships with Representatives and manufacturers by:

• Providing information on products, special promotions and future events
• Ensuring liaison with manufacturer representatives for product requests
• Keeping an eye out for new products

Supports Business Growth By

• Participating in trade shows, customer events or other marketing activities as requested
• Completing other tasks as assigned
• Maintaining professional and technical knowledge
• Ensuring a safe work environment by reading and following safety procedures and reporting injuries or dangerous acts

COMPETENCIES AND REQUIREMENTS

• Minimum of one year of experience in a Customer Service Representative role in the healthcare, dental or clinic field (required)
• Due to the extent of responsibilities and/or organizational structure, this position requires advanced linguistic skills in French and English (bilingual). Mastery of Microsoft Office suite applications (Word, Excel, Internet, and Outlook)
• Excellent customer service skills with the ability to develop positive relationships
• Computer literate
• Strong problem-solving skills
• Ability to manage multiple tasks simultaneously
• Good telephone etiquette and exceptional listening skills
• Independent worker with good work ethics
• The targeted recruitment range for this position is from
• 60
• 000,00 $
• to
• 65 000,00 $

. The actual remuneration within this range will be determined based on factors such as the candidate's experience, qualifications, skills, geographical location and relevant knowledge for the position.

The Anticipated Salary Range For This Position $50,600.00 - $76,000.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.