Deputy Director, IT Service Delivery

• Employer: iA Financial Group
• Office: 1080, Grande Allée Ouest
• Main workplace: Quebec City, Quebec
• Other possible workplace(s): Montreal, Quebec
• Industry: Information Technology
• Job number: JR10027284
• Employment type: Temporary
• Apply by: 2026-08-22
• Build the future with us

Are you passionate about information technology, business solution delivery, and continuous improvement? Do you want to contribute to the core purpose of a company that aims to ensure its clients are confident and secure about their future? As a Deputy Director, IT Service Delivery – Industrial Alliance, Auto Insurance, and Housing, you will play a key role in delivering technological solutions, managing the lifecycle of information assets, and supporting business partners in achieving their goals.

This position offers a great opportunity to showcase your leadership, strategic vision, and expertise in information technology management. You will operate in an environment where human, collaboration, performance, and innovation are at the core of priorities, while contributing to significant technological initiatives that have a concrete impact on the organization.

What you will accomplish with us

As a Deputy Director, IT Service Delivery, you will be at the heart of our mission. Here are the main responsibilities:

• Serve as a resource for all IT services provided to the Industrial Alliance, Auto Insurance, and Housing sectors.
• Advise internal partners on the selection and implementation of IT solutions, including software acquisition and integration, shared and reusable services, and cloud solutions.
• Supervise the performance of the solutions under your responsibility, particularly in terms of security, suppliers, financial data, project health, production environment, and compliance.
• Lead the delivery of IT services and solutions according to business needs, IT vice-presidency objectives, quality standards, deadlines, and budgets.
• Ensure compliance with processes, standards, and regulations, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Take ownership of business needs, applications, information, data, infrastructure, and services, while maintaining continuous communication with business sector managers.
• Plan and control financial, material, and human resources for your service, and report to management.
• What could accelerate your success in this role
• We are looking for a person who:
• Holds a bachelor's degree in computer science or a related field of equal standing.
• Has 15 years of relevant and in-depth experience in information technology.
• Possesses significant experience in managing multiple project teams and large-scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT projects, as well as in strategic planning for corporate IT development.
• Is known for their ability to manage relationships with user managers to contribute to the company's objectives.
• Understands the software development lifecycle, DevOps, agile methods, Lean, and mechanisms for establishing IT spending and investment budgets.
• Is recognized for their leadership, learning capacity, intellectual curiosity, communication skills, ability to mobilize teams in change, and interest in human resource development.
• Experience in property and casualty insurance is an asset.
• Intermediate level of English and advanced level of French are required, as the successful candidate will need to communicate with unilingual English and French-speaking external vendors on a practically daily basis.

Why you will love working with us

• A work environment where learning and development merge with a collective quest for excellence.
• Artificial intelligence is in everyone's hands, allowing you to increase your personal efficiency and foster organizational growth.
• A healthy, safe, equitable, and inclusive environment where potential can be expressed and developed freely.
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.
• A culture that values human skills, professional development, and collaboration.
• The chance to contribute to strategic technological initiatives that have a concrete impact on the organization's business needs.
• A leadership role that enables career progression, motivation, and retention of specialized personnel.

Apply now and take the lead in your career, where your talent truly counts!

Hesitant to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, dare to apply: your place might be with us, and we want to get to know you.

Our commitment to diversity and inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.