Business Analyst – POS, Omnichannel & Mobile | Analyste d'affaires – Points de vente, omnicanal et mobile

Company Overview

Jesta I.S. is a leading supplier of ERP software for the apparel, footwear, and soft-goods industries. Our global client base includes many recognizable brands and continues to grow. We are seeking a Business Analyst – POS, Omnichannel & Mobile to join our product team in Montreal.

Position Summary

In this role, you will play a key part in translating complex retail business needs into clear, practical, and intuitive software solutions. You will work closely with Product Managers, Development teams, clients, and other cross-functional partners to define requirements, design workflows, and support the delivery of features across Point of Sale (POS), omnichannel, and mobile store solutions.

If you're passionate about retail technology, enjoy solving complex business problems, and thrive at the intersection of business and technology, this role offers an opportunity to directly influence solutions used by leading retailers and wholesalers.

Requirements Analysis & Solution Design

• Gather, analyze, and synthesize requirements from internal stakeholders, clients, retail operations, and market trends.
• Translate complex retail business needs into clear and actionable software requirements and solutions.
• Design and document workflows supporting POS, omnichannel fulfillment, and mobile store operations.
• Prepare detailed functional specifications, user stories, process flows, and acceptance criteria for development teams.
• Identify business process improvements and recommend practical solutions aligned with retail industry best practices.
• Evaluate proposed workflows from both the store associate and end-customer perspectives, with a focus on usability and operational efficiency.
• Collaborate with UI/UX resources as needed to support intuitive and effective application experiences.

Agile & Development Support

• Participate actively in Agile/Scrum activities, including daily stand-ups, backlog refinement, sprint planning, sprint reviews, and retrospectives.
• Serve as a functional subject-matter expert for Development teams throughout the software development lifecycle.
• Clarify business logic, functional requirements, edge cases, and expected system behavior during development.
• Work closely with Product Managers and developers to ensure requirements are clearly understood and appropriately implemented.
• Perform functional verification of completed development work to ensure delivered functionality meets defined requirements and acceptance criteria.
• Identify gaps or discrepancies and work with development teams to resolve functional issues.

Client & Implementation Support

• Collaborate with Professional Services teams during client implementations to clarify functional requirements and business processes.
• Provide functional support during User Acceptance Testing (UAT).
• Assist with the investigation and resolution of complex functional or production issues when required.
• Provide specialized functional guidance, training, or enablement to internal teams and clients on an as-needed basis.
• Support cross-functional teams in understanding POS, omnichannel, and mobile business processes.

Education & Experience

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent professional experience.
• 3–5+ years of experience as a Business Analyst in software development, enterprise applications, or a related technology environment.
• Experience gathering and documenting business and functional requirements for software solutions.
• Experience working closely with both technical and non-technical stakeholders.

Retail & Domain Knowledge

• Experience with Retail Point of Sale (POS), Omnichannel, or Mobile Store applications is strongly preferred.
• Familiarity with omnichannel retail workflows such as:
• + Buy Online, Pick Up In Store (BOPIS)
• + Ship-from-store
• + Inventory availability and management
• + Store fulfillment
• + In-store customer transactions
• + Mobile store operations
• Experience with complex transactional, supply chain, e-commerce, or enterprise software platforms is also considered an asset.
• Understanding of retail business processes and operational workflows is highly desirable.

Business Analysis & Agile

• Strong experience working within Agile/Scrum development environments.
• Ability to write clear user stories, functional specifications, acceptance criteria, and process documentation.
• Strong understanding of requirements gathering, analysis, prioritization, and backlog management.
• Ability to translate complex business requirements into practical and scalable software solutions.
• Strong problem-solving, analytical, and critical-thinking skills.

Technical Knowledge

• Good understanding of database structures, data relationships, and information flows.
• Familiarity with relational databases and SQL is a strong asset.
• Understanding of APIs, integrations, and client-server architectures.
• Ability to work effectively with technical teams and understand how business requirements translate into software functionality.
• Familiarity with modern AI tools and their practical application in business analysis, such as using LLMs for research, requirements drafting, documentation, or test case generation, is an asset.

Communication & Collaboration

• Excellent written and verbal communication skills.
• Ability to effectively bridge the gap between technical teams and business stakeholders.
• Strong presentation and stakeholder management skills.
• Ability to facilitate discussions, clarify requirements, and reach practical solutions.
• Strong initiative, organization, and ability to prioritize competing demands in a fast-paced environment.
• Collaborative mindset with the ability to work effectively across Product, Development, Professional Services, and client teams.

Benefits

• Health coverage (medical, dental, disability, and life insurance)
• Wellness program (gym membership reimbursement)
• Professional growth (training platforms, career development fee subsidy, etc.)
• Company events
• Referral program
• Flexible schedule

Additional Information

• This is a hybrid role, 2 days working in the office in Montreal, QC is required.
• We thank all applicants for their interest. However, only shortlisted candidates will be contacted.
• Présentation de l’entreprise

Jesta I.S. est un fournisseur de premier plan de logiciels ERP pour les industries de l’habillement, de la chaussure et des biens de consommation. Notre clientèle mondiale comprend de nombreuses marques reconnues et ne cesse de croître. Nous recherchons un(e) Analyste d'affaires – Points de vente, omnicanal et mobile pour joindre notre équipe product à Montréal.

Dans ce rôle, vous jouerez un rôle clé dans la transformation de besoins d’affaires complexes du secteur du commerce de détail en solutions logicielles claires, pratiques et intuitives. Vous collaborerez étroitement avec les gestionnaires de produits, les équipes de développement, la clientèle et différents partenaires internes afin de définir les exigences, concevoir les flux de travail et soutenir la livraison de fonctionnalités pour les solutions de point de vente (POS), omnicanales et mobiles.

Si vous êtes passionné·e par les technologies appliquées au commerce de détail, aimez résoudre des problèmes d’affaires complexes et souhaitez faire le lien entre les besoins d’affaires et les solutions technologiques, ce poste vous permettra d’avoir un impact concret sur des solutions utilisées par des détaillant·e·s et grossistes de premier plan.

Analyse des besoins et conception de solutions

• Recueillir, analyser et synthétiser les besoins provenant des parties prenantes internes, de la clientèle, des opérations de détail et des tendances du marché.
• Transformer des besoins d’affaires complexes du secteur du commerce de détail en exigences et solutions logicielles claires et concrètes.
• Concevoir et documenter des flux de travail liés aux opérations de point de vente (POS), à l’exécution omnicanale et aux activités en magasin sur appareils mobiles.
• Rédiger des spécifications fonctionnelles détaillées, des récits utilisateurs (user stories), des flux de processus et des critères d’acceptation à l’intention des équipes de développement.
• Identifier les possibilités d’amélioration des processus d’affaires et recommander des solutions pratiques alignées sur les meilleures pratiques de l’industrie du commerce de détail.
• Évaluer les flux de travail du point de vue des personnes travaillant en magasin et de la clientèle, en portant une attention particulière à la convivialité et à l’efficacité opérationnelle.
• Collaborer avec les ressources en expérience utilisateur (