Bilingual Customer Service Representative (Remote)

Req ID: 384702

At NTT DATA, we believe that our employees are an integral part of our success. Therefore, we are committed to attracting and developing the best talent and providing an environment that allows each person to feel at home and to make their contributions count.

A career at NTT DATA means

• Obtaining permanent opportunities to EVOLVE your career. We offer limitless learning opportunities including many self-learning tools.
• Being part of a global company where you can feel HOME. in an inclusive work environment where you are free to give your best. We are committed to creating a people-focused environment where you can shine, whoever you are.
• Belonging to a team where you can make a DIFFERENCE. Whether with your clients, colleagues, and communities. Your ideas are considered, have an impact, and help us remain agile.
• Being part of a WORLD-CLASS innovative company that allows you to gain visibility with our Fortune 500 clients and top-tier global technology partners. You will also work within a network of over 40,000 brilliant colleagues and diverse backgrounds. Our colleagues are spread across 57 countries and serve clients from over 200 countries.

What other benefits does the NTT DATA EPA division offer? We are happy you asked!

We offer you

• All the equipment needed to succeed in your role;
• Paid virtual training;
• A complete package of social benefits (medical care, eye care, and dental care);
• Our Employee Assistance Program;
• A retirement savings plan (REER);
• Short- and long-term disability benefits options;
• Employee recognition and reward programs;
• Opportunities for advancement within the company.
• Job Overview:

Our client is looking for exceptional individuals, customer service-focused and team-oriented, ready to grow in a dynamic and stimulating environment within their Customer Service Center (CSC). As a member of this dynamic team, you will be responsible for providing high-quality customer service and support by responding to incoming phone calls.

In this role, you will contribute to strengthening customer relationships and increasing customer loyalty by providing accurate and timely information. To provide this service, you will use various computer systems to track calls, gather necessary information, and effectively resolve issues or requests that originated the contact with the CSC.

Job Overview: Job Title: Bilingual Customer Service Representative

Status: Full-time – Remote

Working Hours: Monday to Friday, 8:00 AM to 8:00 PM (HNE)

Location: Open to candidates residing in Quebec, Ontario, Alberta, Manitoba, New Brunswick, Nova Scotia, and ...

Hourly Rate: $20.00 to $21.00/hour (bilingual French/English)

Responsibilities

• Respond to customer requests and handle information requests or complaints by phone, email, or chat, always demonstrating a professional approach and a focus on customer service.
• Analyze the information provided by the customer to determine the appropriate next steps based on the nature of the request.
• Accurately complete the required documentation for each interaction and keep track by entering call history, forwarding communications to the relevant parties when necessary, and/or initiating the required actions to meet the customer's needs.
• Keep your knowledge up-to-date on the company's programs, business initiatives, products, and processes.
• Effectively promote products and services through a strong understanding of them and a performance-oriented approach.

Requirements

• Post-secondary diploma or college certificate/diploma.
• Experience in a call center environment, particularly in a customer service role.
• Excellent oral and written communication skills in both official languages (French and English).
• Excellent writing skills, including mastery of grammar, spelling, and punctuation in both official languages.
• Demonstrated ability to meet deadlines and work under tight deadlines.
• Advanced computer knowledge and excellent typing skills (minimum of 25 words per minute with a 95% accuracy rate).
• Positive attitude and demonstrated ability to work effectively as part of a team.
• Flexibility and availability to work on a rotating schedule, including evenings.
• Ability to adapt and support organizational changes.
• Ability to manage multiple tasks simultaneously in a fast-paced, performance-oriented environment.
• Ability to manage stress in a high-pressure environment.
• Knowledge of collective health insurance, dental care, or disability products will be considered an important asset.

Requirements for Remote Work

• High-speed Internet connection with a minimum of 30 Mb/s download and 10 Mb/s upload (satellite Internet not accepted).
• Private, quiet, and distraction-free workspace to install a computer and monitor near a router or modem.
• Mandatory connection via Ethernet cable (Wi-Fi connection not authorized).
• Ability to download and use the Google Authenticator application.
• Possession of a device running iOS 11 or Android 10, or a newer version.

This job posting is for future positions. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

#BIND

Inclusion. Belonging.

Let’s give ourselves the means to be unique.

We are committed to providing a discrimination- and harassment-free environment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender identity, veteran status, or any other protected category.

At NTT DATA, your achievements matter because you have the opportunity to make them happen.