Customer Service Agent

Customer Service Agent

Employment - Full-time - Customer Service Agent/Commissioner

Headquarters: Boucherville, Quebec J4B 6H5

As soon as possible

Description

Are you passionate about customer service and enjoy providing a high-quality customer experience?

Then, this job is for you!

Bridor is looking for its future Customer Service Agent to join a dynamic and committed team.

Your main responsibilities

• Process and track customer orders (email and EDI) in collaboration with internal teams.
• Confirm orders, coordinate deliveries, and inform customers about availability, stockouts, and shipping terms.
• Resolve order-related issues while maintaining proactive communication and providing excellent customer service.
• Be B2B-oriented, which involves interactions with manufacturers, distributors, and logistics partners.

Your work environment

• You will work Monday to Friday from 8:30 AM to 5:00 PM.
• Various activities will be offered throughout the year for your well-being within the company.
• You will be part of a great team in a dynamic and evolving company in North America!
• More broadly, you will be part of an internationally recognized group in over 100 countries, the LeDuff Group.

Responsibilities

• Process and enter customer orders assigned to you via our computer system (SAP); by manual entry and/or via EDI interface, and follow up until delivery with clients;
• Confirm shipping dates, prices, and stock availability;
• Validate inventory shortages and indicate upcoming availability;
• Apply company decisions in the allocation and distribution of stock according to established procedures;
• Follow up with various internal teams such as production planning, marketing, procurement, logistics, and sales to meet customer needs;
• Maintain a professional relationship with our clients (phone, email) to answer their questions, complaints, or special requests, in order to anticipate their needs;
• Inform our clients about any potential changes in their order to follow up on inventory status in relation to production, transfers, or delivery delays;
• Establish collaboration with our North American warehousing and transportation providers to ensure orders are handled according to customer needs;
• Process system transaction errors with various stakeholders and apply necessary corrections to receive, invoice, and/or credit customer orders;
• Maintain real-time understanding of the company's internal operations and any potential issues or delays, to inform the client when relevant and propose alternatives;
• Resolve and handle customer complaints regarding logistics and consumer service;
• Perform all tasks required to support the customer service team, including processing deductions, returns, and credits as needed.

Requirements

• Proficiency with computer tools (Office Suite; MRP/SAP, an asset) and quick learning ability.
• Excellent oral and written communication skills in French and English.
• Good knowledge of sales and customer service principles (transport, an asset).
• Relevant college diploma and a minimum of two years of experience in customer service.
• Autonomy, flexibility, diligence, and excellent priority management.
• Ability to work in a team, manage multiple files, and adapt to change.
• Note:

Our benefits

• Competitive salary: an attractive remuneration recognized in the sector;
• Performance bonus program: reward your contribution and performance;
• Talent referral bonus: $1,025 for each candidate you recommend and who is successfully hired;
• Comprehensive group insurance: health, dental, and life coverage for you and your family;
• Favorable pension plan: the company contributes up to 6% of your contribution to help you prepare for your future;
• Accessible telemedicine: quick consultation with healthcare professionals, wherever you are;
• Workplace wellness and health: activities organized throughout the year by our health and wellness committee;
• On-site gym: a benefit to promote a healthy and balanced lifestyle;
• Active social life: possible membership in the social club to enjoy even more activities and events among colleagues;
• Employee and family assistance program: confidential support for all your personal or professional concerns;
• Continuous training: develop your skills and progress in your career;
• On-site parking: convenient and secure for all employees.

Join us and be part of a team that values your development, well-being, and commitment!

Readers' Notice:

North American leader in European bakery, Bridor develops and manufactures high-quality bread and pastries.

We are part of the global LeDuff Group which operates five plants in North America and ensures production capacity to meet all customer demands.

We continue to regularly invest in our facilities to support our growth and that of our customers.

https://america.bridor.com