Collections Agent

Collections Agent

Build a career within a stable team where respect, collaboration, and well-being are at the heart of our priorities.

At our company, we believe that a healthy and structured work environment allows each individual to flourish and build a sustainable career. That's why we are looking for people who want to commit long-term to an organization recognized for the quality of its leadership and human approach.

If you are looking for more than just a job and want to grow in an environment where your contribution will be recognized, we would like to meet you.

Main Responsibilities

Reporting to the department supervisor, you will manage collections cases and communications with debtors.

To this end, you will be called upon to:

• Conduct telephone and written communications with debtors;
• Negotiate payment agreements tailored to each situation;
• Follow up on cases and adhere to deadlines;
• Conduct research and validate necessary information;
• Keep case files up to date in internal systems;
• Apply policies, procedures, and norms governing collections activities;
• Always respect confidentiality requirements;
• Collaborate with various stakeholders to ensure effective case management.
• The Profile We Are Looking For

You are a professional, rigorous, and respectful person. You enjoy working in a team, taking on challenges, and want to invest in a company where you can grow for several years.

You stand out by:

• Excellent communication skills;
• Strong negotiation and analytical abilities;
• Excellent organizational skills;
• Ability to manage multiple cases simultaneously;
• Good priority management in a dynamic environment;
• Proficiency with computer tools;
• A willingness to commit long-term to an employer that values its employees.

Requirements

• High school diploma (DES) or equivalent (TDG);
• Excellent French language skills, both spoken and written;
• Experience in collections or telephone customer service is an asset.

What We Offer

• A permanent job within a well-established organization;
• A healthy, respectful, and pleasant work environment;
• An experienced team where mutual support is part of the daily routine;
• Accessible and present managers to support your development;
• Clear work processes that foster autonomy;
• Training and support to help you succeed;
• An environment where human relationships are valued and where many employees choose to build their careers.
• Are you looking for an employer to build your professional future?

If you want to join a stable, human, and recognized team for the quality of its work environment, we would be happy to receive your application.

Employment Type: Full-time, Permanent

Compensation: $16.75 to $83.71 per hour

Benefits

• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Company Events
• Casual Dress Code
• Ability to commute or relocate:
• Shawinigan, QC: Able to commute without issue or plan to relocate before starting (Mandatory)
• Language:
• French (Mandatory)
• Location: On-site