Store Manager - Bronze - Retail Sales

Founded in 1973, Roots is a Canadian lifestyle brand proudly celebrating authenticity, quality, and community. Inspired by the outdoors, we create timeless and durable leather clothing and accessories designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in building our brand's legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we would love to welcome you to our journey!

At Roots, we are looking for dynamic individuals who are interested in the retail and fashion market, who enjoy overcoming challenges, and who share our vision for a safer, healthier, and cleaner world.

Roots is not just a brand. It is a culture and a way of life. In addition to our incredible customers, the people who work here are an essential part of our success. Our customers must trust our staff at all levels of the company who possess the knowledge, skills, and abilities to succeed. Our company relies on systems and processes that support the continuous learning and development of our staff. Roots is a company where you can advance and take advantage of the often available growth opportunities. All staff members are encouraged to 'grow their roots'.

Nature and scope of the position:

Reporting directly to the District Manager, the Store Manager creates and maintains the Roots experience for our customers and staff. Leadership, planning, and coaching are the keys to success in this role. The Store Manager is responsible for setting the right example for staff regarding the respect of Roots' principles and values.

Main responsibilities

• Achieve sales budget through the implementation of company standards, policies, and procedures while exceeding customer expectations through exceptional service at every opportunity
• Coach staff on sales skills and professional development according to each individual's strengths and weaknesses to achieve personal sales goals
• Establish appropriate action plans to improve the performance and productivity of each staff member
• Ensure customer loyalty is established and maintained by providing an exceptional shopping experience and resolving customer complaints in a positive and timely manner
• Demonstrate the ability to set the right example in sales and customer service
• Actively seek qualified candidates for current or potential positions to ensure the store staff meets the company's needs

Interpersonal skills demonstrated

• Ability to manage various resources to ensure service standards are continuously met
• Ability to manage multiple situations at once while maintaining composure
• Excellent verbal and written communication, leadership, and interpersonal skills
• Excellent organizational, planning, and problem-solving skills
• Ability to plan and prioritize a changing workflow
• Excellent teamwork skills and the ability to coach and motivate others

Qualifications and required experience

• 7+ years of experience in the fashion apparel retail market
• Leadership skills: demonstrated through KPI results, staff retention, and staff performance coaching principles
• Experience with visual merchandising and merchandising
• Demonstrated success in sales in a similar environment (a high-volume store)