Administrative Assistant – Data Entry

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Employment Type: Full-time, permanent

Compensation: Starting at $18.00 per hour

Work Schedule: 37.5 hours per week MAIN FUNCTIONS:

The Administrative Assistant is responsible for supporting client transactions in the collective life insurance and disability sector of an insurance company.

HIERARCHY: *The Administrative Assistant* reports directly to the *Senior Manager of Externalized Services (BPO)*, who reports to the *Director of Externalized Services (BPO)*, who reports to the *Executive Vice President of Customer Experience Services (CX)*, who reports to the *President of the Global Video Transformation Division*, who reports to the *Chief of the Executive Office*.

MAIN TASKS AND RESPONSIBILITIES

• Upload documents into member folders
• Enter data into member folders
• Generate barcodes to catalog documents
• Perform all other tasks related to sorting relevant information for members
• Critically evaluate received data to identify errors, inconsistencies, and omissions
• Adhere to productivity standards based on the learning curve
• Use our various tools and validate the feasibility of the transaction
• Assist in the completion of special projects and carry them out at the request of a direct supervisor or team lead
• Other tasks as needed.

SKILLS

• Strong written and verbal communication skills in English and French
• + Possessing an intermediate level of English to daily analyze bilingual documentation and files, read and write notes, reports, and emails in English for anglophone clients and partners is an asset.
• Attention to detail and precision.
• Exceptional team spirit and proactivity
• Excellent time management and multitasking abilities.
• Stay positive and persistent
• Good sense of organization
• Ability to work in a team.
• Flexible, reliable, and trustworthy.
• Ability to manage time to carry out multiple tasks and meet service level agreements (SLAs).
• Analytical mind

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Administrative experience: 1 year (an asset)
• User experience with good practical knowledge of the Office suite
• Comfortable with technology
• Good typing speed (speed and accuracy)

REQUIRED TECHNICAL CONFIGURATION

• Microsoft products and operating systems, including Word, Excel, Outlook, SharePoint, and PowerPoint
• LINGUISTIC COMPETENCIES: English and French

Mastery of French and English (oral and written). More than 80% of New Era's clientele is anglophone.

WORK ENVIRONMENT: This position will be remote.

EXPECTED WORK SCHEDULE: Generally, normal office hours, Monday to Friday, from 8 a.m. to 5 p.m.

TRAVEL: None

BENEFITS AND COMPENSATION

• Benefits:
• Computer equipment provided.
• No sales or door-to-door activities.
• 37.5 hours per week, Monday to Friday.
• Dynamic work environment and excellent team.
• Paid training.
• Fast integration.
• Compensation:
• Starting salary: $18 to $19 per hour (CAD)
• Two paid sick days (after 3 months of employment).
• Two weeks of vacation.
• REER program (available after 6 months of employment).
• Paid holidays.
• Group insurance (available after 3 months).

QUALIFICATIONS: *To succeed in this position, the person must be able to satisfactorily complete each of the essential tasks. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation measures may be taken to enable persons with disabilities to perform the essential functions.* *This job description is not designed to cover or contain a comprehensive list of the activities, tasks, or responsibilities required of the employee. Other tasks, responsibilities, and activities may change or be assigned at any time, with or without notice.* *EEO/AA Statement* *New Era Technology offers Equal Employment Opportunity (EEO) to all its employees and job applicants, without discrimination based on race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or veteran status.* *In addition to federal law requirements, New Era Technology complies with applicable provincial and local laws governing employment non-discrimination in all locations where the company has facilities. This policy applies to all terms and conditions of employment, including recruitment, hiring, assignment, promotion, termination, layoff, recall, transfer, leave, compensation, and training.*

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.