Customer Service Agent

Filgo is a leader in the distribution and retail of new and traditional energy. The company generates annual revenue of over $1 billion with 303 gas stations, 25 self-service fueling centers, and 24 business centers across Quebec. Filgo achieves its goals of constant growth through the involvement of its 1500 employees.

Job Information

Position: Full-time, permanent

• Hours: Monday to Friday, 8:00 AM to 5:00 PM
• Locations: 424, 2nd Avenue, Industrial Park, Sainte-Marie, G6E 1B6
• Here, you propel yourself!

Is it possible to serve customers while enjoying autonomy? At Filgo, yes! Here, we propel your customer service expertise by allowing you to prioritize your tasks and identify the best solutions for our clients. Your mission: provide an exceptional customer experience through personalized service that meets their needs.

Responsibilities that give your day a boost

• Provide exceptional customer service by handling various types of calls and ensuring they are transferred to the right resources when needed;
• Target and ensure the handling of the client's needs;
• Collect relevant information for account openings and transfer it to internal representatives;
• Retain customers during account closure requests;
• Negotiate prices according to established rates and offer various seasonal promotions;
• Understand and present the value, benefits, and usage of products and services, and promote them;
• Perform various administrative tasks related to customer accounts;
• Handle customer complaints of all types according to the established process;
• Complete any other related tasks.

The type of energy we're looking for

• DEC or DEP in sales/administration or equivalent;
• Minimum 2 years of experience in customer service;
• French (spoken and written), English (asset);
• Proficiency in Microsoft Office software (Word, Excel, Outlook, etc.);
• Comfort working with multi-systems;

Skills sought: Customer approach, teamwork, autonomy and initiative, effective communication, negotiation, tolerance for ambiguity, analytical sense.

Ready to propel yourself?

• The use of the masculine gender is used without any discrimination, simply to lighten the text. Filgo also has an internal equity, diversity, and inclusion (EDI) policy that encourages anyone interested in a position to submit their application.