Agent or Agente - Housing Selection

JOB TITLE: Agent or Agente - Housing Selection

Under the direction of the customer service manager and within the philosophy of management focused on responsibility, accountability, sustainable development, and social support, the housing selection agent or agente executes tasks related to the reception, support, and administrative processing of housing requests.

RESPONSIBILITIES AND ACTIVITIES

• The person in this position, among other things:

1. Provides complete follow-up of housing requests, respecting procedures, eligibility criteria, current policies, and processing deadlines.

2. Answers inquiries about housing, programs, procedures, eligibility criteria, and the progress of applications.

3. Follows up with applicants for incomplete requests.

4. Enters, updates, and administratively follows up on requests in SIGLS.

5. Prepares, organizes, and manages the physical files of applicants, including their classification and storage according to the retention schedule.

6. Informs applicants of available resources in case of special needs.

7. Replaces the reception agent during absences, breaks, or busy periods.

8. Sends renewal notices for requests and updates SIGLS.

9. Participates in the preparation, organization, and administrative follow-up of selection committee-related tasks.

10. Manages community room reservations for tenants (reservation portal, agreement, key handover, display in buildings, etc.).

11. Follows up on pet permits and sends appropriate notices to non-compliant tenants.

12. Assigns storage spaces for wheelchairs and scooters in buildings.

13. Processes tenant requests related to garage sales (authorization, permit, display, etc.).

14. Ensures annual computer and paper archiving of documents according to the retention schedule.

15. Contributes to computer development.

16. Works as a team and contributes to establishing harmonious relationships within the staff.

17. Performs any other tasks assigned by their immediate supervisor.

REQUIREMENTS

• College diploma in office administration, administration, or another appropriate field.
• Two (2) to three (3) years of experience in a position involving administrative and customer service responsibilities.

OTHER REQUIREMENTS

• Excellent French language skills (oral and written).
• Excellent communication skills with clients from all backgrounds.
• Good knowledge of Microsoft Office suite.
• Administrative rigor and attention to detail.
• Sense of organization and effective priority management.
• Discretion and respect for confidentiality.
• Collaborative spirit and teamwork.
• *The masculine generic is used without discrimination and solely to lighten the text.*
• *IMPORTANT - Please note that only shortlisted candidates (CVs) will be contacted.*
• Salary: $25.05 to $29.07 per hour

Benefits

• Company Events
• Flexible arrival and departure times
• Travel allowance
• On-site parking
• Casual dress code
• Language requirements flexible:
• English not required
• Location: On-site