Bilingual Customer Service Agent

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-responsible adhesives, sealants, and insulating foams for the construction of sustainable buildings.

Adfast is currently looking for a Customer Service Agent!

The incumbent's main responsibility is to ensure customer satisfaction, interact with and build trust with customers by effectively and enthusiastically meeting their needs.

Working Conditions: Rotating schedule: 7:00 AM to 4:00 PM and 8:00 AM to 5:00 PM.

Status: Permanent

Social Benefits: Group insurance, REER program

Main Tasks and Responsibilities

• Respond to incoming calls (50%) and emails (50%) from Quebec, other Canadian provinces, and the United States.
• Coordinate customer requests and ensure their follow-up;
• Redirect calls if necessary to quickly answer customer questions;
• Take orders and verify products, prices, quantities, and ensure transportation and delivery conditions;
• Send order confirmations to customers;
• Follow up on orders and, if necessary, make adjustments;
• Work with ERP (Microsoft D365) and CRM (Salesforce) and e-commerce platform;
• Record sales prices;
• Manage complaints and prepare credit notes;
• Collaborate with sales, purchasing, and shipping teams.

Requirements

• DEC in administration or DEP in sales (an asset)
• Strong customer service experience;
• Bilingualism in French and English is essential;
• Excellent communication skills (verbal and written);
• Proficiency in Office suite (Word, Excel);
• Knowledge of CRM Salesforce platform (asset).

Desired Skills

• Sense of initiative and good judgment;
• Show dynamism and positivity;
• Have an organized and structured approach (multitasking daily);
• Show patience, attention to detail, and rigor;
• Ability to communicate and exchange professionally, sense of listening;
• Ability to adapt to ongoing changes;
• Ease of learning;
• Motivated by new challenges;
• Willingness to work autonomously or in a team;
• Excellent analytical and tracking skills.
• Employment Type: Full-time, Permanent
• Compensation: Starting at $23.00 per hour

Benefits

• Dental Insurance
• Disability Insurance
• Life Insurance
• REER contribution
• Employee Assistance Program
• On-site Parking
• Location: On-site