Customer Relations Agent - Kinatex L'Ormière

Kinatex is a proud Quebec-based company established for over 40 years. We have more than 60 clinics across Quebec. In each of them, we place the well-being of our teams and patients at the heart of our priorities. Our therapists, all highly qualified, are committed to providing superior quality treatments, relying on the most recent techniques and state-of-the-art equipment.

We are currently looking for a Customer Relations Agent at the L'Ormière Clinic. Located in Neufchâtel, our clinic offers personalized care in a friendly environment, by a team of qualified professionals: physiotherapists, technologists, osteopaths, massage therapists, kinesiologists and speech therapists.

We offer a multidisciplinary approach for a varied clientele, from athletes to the general population, from pediatric to geriatric, including perineal and pelvic re-education, advanced manual therapy, running analysis, Bike fit, management of jaw disorders (ATM) and much more.

All our professionals stand out for their competence, commitment and continuous training, to offer innovative and highest quality care. Join a passionate and collaborative team, dedicated to improving the health and well-being of each patient.

We Offer

• Competitive remuneration
• 5 paid sick and mobile days
• 3 weeks of paid vacation per year
• Complete collective insurance program (with employer contribution)
• Retirement savings plan
• Discounts on our therapeutic services
• Flexible schedule
• Fully digital operation (digital files and online appointments)

Your Responsibilities

• Provide superior quality customer service, in person and by phone
• Welcome patients, identify their needs and inform / orient them
• Manage and coordinate appointments, therapists' schedules, patient files including opening, preparation and follow-up of files
• Schedule appointments and manage the priorities of time slots to optimize the functioning of the clinic and the use of rooms
• Collect payments, submit claims to insurances, invoice and balance the cash register
• Ensure the opening and closing of the clinic, management of the laundry and inventory

Our Competencies Sought

• Minimum of two to five years of experience in customer service or a similar position (e.g. receptionist or secretary)
• Diploma of Vocational Studies (DEP) in secretarial or office administration (asset)
• Proficiency in Microsoft Suite (Outlook, Word, Teams), Drive and computer tools
• Good verbal and written communication in French / English
• Have a good sense of organization and management of priorities
• Be comfortable with teamwork
• Rapid learning of computer software
• Customer service sense: courtesy, professionalism and oriented towards patient satisfaction
• Respect of confidentiality and rigor in the management of sensitive information
• Knowledge of the ClinicMaster appointment scheduling software will be considered an asset

Schedule

• Full-time: 25 to 30 hours per week
• Schedule: 4 days per week, mainly during the day, including one evening per week and, occasionally, a second one according to needs. Clinic opening hours: 7:45 am to 8:30 pm (Monday to Thursday) and 7:45 am to 5 pm (Friday)
• Start date flexible according to the candidate's availability
• Join the great Kinatex family!

To apply or have more information, write to us at: career@kinatex.com or visit: https://www.kinatex.com/careers/ check(event); career-website-detail-template-2 => apply(record.id,meta) mousedown="lyte-button => check(event)" ... ... lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">