Courier – Rental and Customer Service

Under the direction of the Customer Experience and Sales Manager, the Courier – Rental and Customer Service will primarily be responsible for responding to customer requests regarding vehicle rentals and ensuring the availability of a Tecnic auto vehicle during our clients' driving exams at the SAAQ. They will also advise customers on Tecnic products and services and conclude a sale either by phone or when a customer visits the branch.

RESPONSIBILITIES

• More specifically, the incumbent will have to:
• Customer Service

*Some customer service and sales tasks may not apply to you, depending on your assigned region.*

• Welcome, inform, and direct customers in the branch;
• Answer questions regarding rental terms, prices, products, and services;
• Conclude rentals via the Synchro software;
• Advise customers on Tecnic products and conclude sales (courses, services, etc.);
• Schedule car rentals and process payments;
• Manage receipts, balance the cash register, and make deposits (if necessary);
• Ensure daily file management and inventory (books, equipment, etc.);
• Replace a Customer Service Manager as needed;
• Perform all other related tasks.

Vehicle Management

• Ensure the availability of vehicles for rent;
• Transport vehicles daily to SAAQ service points (if applicable) or to the correct parking spot;
• Wait on-site for customers to receive keys and retrieve vehicles after the exam;
• Prepare vehicles;
• Ensure vehicles have registration papers and insurance;
• Ensure vehicles have enough gas and refuel if necessary;
• In winter (November 1st to April 10th): Start, warm up, and de-ice vehicles as needed.
• Check the general condition of vehicles and report incidents to the fleet if necessary;
• Disinfect the vehicle between customers (if necessary according to current protocols);
• Return vehicles to the starting point at the end of the day;
• Perform all other related tasks.

JOB REQUIREMENTS

• Valid driver's license, maximum 4 points of ineligibility.
• Class 6 driver's license (an asset).
• Capable of working outdoors and standing/sitting for long periods.
• Dress appropriately according to the season.
• DES or DPE in sales (an asset for the customer service agent role).
• 1 year of experience in customer service.
• Bilingualism in oral and written (an asset).
• Knowledge of the SYNCHRO software
• Knowledge of the Office suite

SKILLS REQUIRED

• Punctuality and professionalism
• Flexibility
• Initiative/Customer Orientation
• Communication and listening
• Ability to manage stress
• Problem-solving
• Teamwork
• Sales skills

SPECIAL CONDITIONS

• Variable schedule according to branch opening hours and SAAQ exam schedules
• Possibility of peripheral travel according to operational needs.
• Paid and on-site meal break.
• Employment Type: Full-time
• Compensation: 18.50$ per hour
• Language:
• English (Mandatory)
• License/Certificate:
• Class 5 driver's license (Mandatory)
• Location: On-site