Customer Service Representative, Bilingual (French/English)

What is the job about?

As a Customer Service Representative, Bilingual (French/English), you will communicate with clients by phone and offer advice and solutions that meet their needs. You will ensure the continuous improvement of various functions by adopting a customer-focused approach, effectively handling client requests, and, if necessary, providing advice and services related to credit insurance, credit lines, mortgages, and business loans. You will build client loyalty by presenting the benefits and features of their coverage. Your ability to provide superior customer service, build relationships, and gain client trust will be essential to your success.

What will your tasks be?

• Meet client expectations by providing information, understanding their needs, offering added-value solutions, identifying business opportunities, and taking the initiative to resolve their issues.
• Attract new clients and retain customer businesses.
• Ensure clients receive the best possible services based on their needs, handling them personally or directing them to the most suitable partner (internal or external).
• Take ownership of resolving client issues at the first point of contact and adopt a customer-focused behavior; ensure, if necessary, that hierarchical appeal procedures are followed.
• Process required documents on behalf of clients, ensuring information is accurate and complete.
• Achieve monthly sales and customer retention targets.
• What do you need to succeed?

Requirements

• Bilingualism (English and French) required, as you will serve a client base and work with colleagues and partners who are both French- and English-speaking across Canada.
• Strong listening, relationship-building, and problem-solving skills.
• Attention to detail and problem-solving abilities.
• Ability to use multiple systems simultaneously.
• Availability to work different shifts, as our center is open from Monday to Friday, 8 a.m. to 8 p.m., to better meet client needs.

Assets

• Sales experience and ability to meet and exceed targets in a contact center.

Benefits for you

We go the extra mile, think differently to drive our growth, and collaborate to offer reliable advice that contributes to client success and community prosperity. We care about everyone's well-being and are committed to realizing our full potential, fostering community growth, and contributing to everyone's success.

• Comprehensive total compensation package including benefits, competitive pay, and commissions and equity, if applicable.
• Dynamic and high-performing team focused on innovation and collaboration. By joining RBC Insurance, you will also be part of a supportive and open team that shares common values, including a fundamental respect for one another.
• Ongoing development supported by leadership through mentoring and management opportunities.
• Flexible work-life balance options.
• Ability to make a significant contribution and have a lasting impact.
• Advanced RBCA software tools to increase your productivity.
• Professional Skills

Coverage Analysis, Communication, Knowledge of Settlement Requests, Settlement Negotiations, Insurance Operations, Decision-Making, Customer Service

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTREAL

City: Montreal

Country: Canada

Hours per week: 37.5

Employment type: Full-time

Industry: RBC Insurance

Function type: Regular

Salary scale type: Salaried

Posting date: 2026-08-04

Application deadline: 2026-09-04

Note: *Applications will be accepted until 11:59 p.m. the day before the above application deadline.*

Our Job Opportunities

At RBC, we are guided by our shared values – Client First, Integrity, Collaboration, Respect, and Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive work environment offering diverse perspectives is essential to our continued growth as one of the world's largest and most profitable financial institutions. Our work environment that fosters excellence, collaboration, innovation, and professional growth contributes to realizing our purpose and generating value for our clients and communities. To achieve this, we implement policies and programs that promote a respectful and inclusive work environment and provide opportunities for all.

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