Customer Relations Agent - Kinatex L'Ormière and Kinatex Place de la Cité

Kinatex is a proud Quebec-based company established for over 40 years. We have more than 60 clinics across Quebec. In each of them, we prioritize the well-being of our teams and patients. Our highly qualified therapists are committed to providing superior quality treatments, supported by the most recent techniques and cutting-edge equipment.

We are currently looking for a Customer Relations Agent for a clinic sharing arrangement between Kinatex L'Ormière and Kinatex Place de la Cité. Join a passionate team, share your expertise between two clinics, and contribute to transforming the daily lives of your patients – this is your chance to shine and grow with us!

We Offer

• Competitive remuneration
• 5 paid sick and mobile days
• 3 weeks of paid vacation per year
• Comprehensive collective insurance program (with employer contribution)
• Retirement savings plan
• Discounts on our therapeutic services
• Flexible schedule
• Fully digital operations (digital files and online appointments)

Your Responsibilities

• Provide superior quality customer service, in person and by phone
• Welcome patients, identify their needs, and inform/guide them
• Manage and coordinate appointments, therapist schedules, and patient files, including opening, preparing, and following up on files
• Schedule appointments and manage time slot priorities to optimize clinic operations and room usage
• Collect payments, submit claims to insurers, bill, and balance the cash register
• Ensure the opening and closing of the clinic, manage laundry, and inventory

Required Skills

• Minimum of two to five years of experience in customer service or a similar role (e.g., receptionist or secretary)
• Diploma in professional studies (DEP) in secretarial or office administration (asset)
• Proficiency in Microsoft Suite (Outlook, Word, Teams), Drive, and computer tools
• Good verbal and written communication skills in French and English
• Strong organizational skills and ability to manage priorities
• Ability to work well in a team
• Quick learning of computer software
• Customer service mindset: courtesy, professionalism, and patient satisfaction-oriented
• Respect for confidentiality and rigor in handling sensitive information
• Knowledge of the ClinicMaster appointment scheduling software will be considered an asset

Schedule

• Full-time: 25 to 30 hours per week
• Work days and hours to be determined
• Start date flexible based on candidate availability
• Please note that the offered position is for a sharing arrangement between Kinatex L'Ormière (9030 Bd de l'Ormière #202, Québec, QC G2B 3K3) and Kinatex Place de la Cité (2600 Boul Laurier Local 298, Québec City, Quebec G1V 4T3)
• Join the great Kinatex family!

To apply or for more information, email us at: carriere@kinatex.com or visit: https://www.kinatex.com/carrieres/ check(event); career-website-detail-template-2 => apply(record.id,meta) mousedown="lyte-button => check(event)" ... ... lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""">