Receptionist, Customer Service

JOB DESCRIPTION: RECEPTIONIST AND CUSTOMER SERVICE / SALES REPRESENTATIVE

Company Name: Océanick Nettoyage

Location: Quebec (QC)

Job Type: Full-time (on-site)

Hours: Day shift, Monday to Friday

Under the supervision of the management, the receptionist and customer service representative is the first point of contact with our residential and commercial clients. The person holding the position is responsible for answering incoming calls, handling submission requests generated by our website, advising clients, and scheduling work team schedules.

This is a key position combining customer service, administrative sales, and logistics coordination.

MAIN RESPONSIBILITIES

1. Customer Service and Information Request Management

• Welcome clients warmly by phone and answer their questions.
• Handle incoming leads (submission requests) from our website form.
• Clearly identify clients' needs to direct them to the appropriate cleaning service (ventilation ducts, air exchanger, heat pump/air conditioning, carpets, etc.).

2. Preparation of Quotes and Sales

• Prepare and send clear and precise price quotes by email or phone.
• Follow up on sent quotes to finalize sales.
• Explain to clients our work methods, competitive advantages, and payment policies.

3. Coordination and Schedule Management

• Full management of the schedule and appointment planning for on-site technician teams.
• Optimize team movements based on geographical areas.
• Make appointment reminders and manage schedule adjustments as needed.

4. Related Tasks

• Data entry into our CRM/management software.
• Collaborate with the sales and management team to ensure smooth daily operations.
• Perform any other related administrative tasks to support the team.

REQUIRED EXPERIENCE AND SKILLS

• Experience: Experience in customer service, reception, or retail/telephone sales (an asset).
• Computer Skills: Proficiency in the Office suite, web tools, emails, and management/calendar software.
• Interpersonal Skills: Excellent oral and written communication skills, active listening, and impeccable courtesy.
• Organizational Skills: Ability to manage priorities, juggle simultaneous requests, and plan routes/schedules efficiently.
• French: Excellent spoken and written French.

WHAT WE OFFER

• On-site Training: Comprehensive and paid training on all types of services, cleaning procedures, and work software.
• Attractive Compensation: Competitive base salary + bonus program on sales achieved.
• Work Environment: A dynamic team, a friendly work atmosphere, and a stimulating role at the heart of our growth.
• Stable Schedule: Day shift, Monday to Friday.
• Salary: $20.00 to $24.00 per hour

Benefits

• On-site parking
• Casual attire
• Language:
• French (Mandatory)
• Job Location: On-site