Specialist Advisor, Household Appliances FULL-TIME 30-40 HOURS

At RONA, our employees cultivate their passion every day. Our teams are driven by the desire to help our customers turn their projects into reality and are committed to making a difference in the communities where we are established.

We operate or serve corporate and affiliated stores. With a unique offering of products and services and complementary formats ranging from neighborhood hardware stores to large-format stores, our RONA+, RONA, and Dick’s Lumber brands are equipped to meet the needs of both DIY enthusiasts and construction professionals.

Do you have the talent? We have the tools! At RONA, your work and ideas contribute to building a thriving organization. Your voice will always be heard and valued. You will find career opportunities that match your ambitions and can further develop the set of skills that make you unique.

If you are looking to do what you love, we might just form the perfect team.

By working within the RONA family, you will benefit from many advantages, such as:

• An inclusive and safe work environment
• Sensitivity to work-life balance
• Exclusive employee discounts
• Social benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer engaged in the community
• Teamwork and continuous training
• A comprehensive training program for all new hires
• A program to encourage further studies
• And much more!

Become an expert in our products, where your expertise and passion for customer service will guide our customers to the best product choices. You will play a key role in satisfying Rona customers and achieving our sales objectives, all while working in an environment where your analytical mind will be valued.

Your role

• Serve as an in-store expert by providing product information to customers and other RONA associates
• Lead sales activities, including promoting and recommending products, plans, or installation services that meet customer needs
• Ensure that shelves are well-stocked and properly displayed
• Prepare the weekly circular
• Perform order management tasks, such as entering new orders for customers, communicating with suppliers for special orders, tracking and executing orders, and resolving order issues
• Ensure customer satisfaction by following up on placed orders and helping customers find, choose, transport, and load merchandise
• Perform any other related tasks to ensure the smooth operation of the store

Skills required

• Experience in a similar position
• Excellent customer service skills
• Strong analytical skills
• Experience in hardware: a plus

If you are selected for an interview, please inform our in-store team about your accommodation needs during the interview process. We will do our best to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We review the employment applications of all qualified candidates without regard to their race, color, religion, sexual orientation, gender, nationality of origin, age, disability, or any other protected status.