Supervisor/Department Manager

• Location: Magog, QC
• Employment Type: Full Time

Are you looking for a job that allows you to learn, meet people, have fun, share your ideas, and help customers in a family-friendly and diverse work environment? Would you like to join one of Canada's most iconic and respected companies? We are 100 years old and we need you!

As a member of the store management team, the Supervisor/Department Manager is responsible for managing and directing their department to ensure it operates effectively with a friendly and informed staff. This role ensures customer satisfaction and the execution of retail operations in accordance with performance expectations.

Benefits

• Incredibly friendly team
• Career advancement opportunities
• Profit-sharing (conditions apply)
• Employee discounts
• Diverse, inclusive, and safe work environment
• Work-life balance
• Flexible work schedule
• Continuous learning and development
• Scholarship opportunities
• Reward and recognition program
• Group insurance (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer engaged in the community
• Working for a local company
• And much more!

Responsibilities

• Foster a culture that values customer service excellence.
• Maintain the quality of the department's presentation to ensure customer expectations are met.
• Plan and manage daily and weekly activities, department goals, and seasonal changes.
• Train, supervise, assist, mentor, encourage, motivate, inspire, and support team members in the department's activities.
• Manage team performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Prepare work schedules that meet business needs while adhering to budget guidelines.
• Assist with store opening and closing.
• Participate in the selection and orientation of new hires.
• Resolve issues and conflicts while ensuring customer and employee satisfaction.
• Ensure compliance with health and safety regulations.

Requirements/Qualifications

• Experience in supervision, leadership, and/or management, or other relevant experience
• Ability to work rotating shifts (day, evening, weekend, and holidays)
• Welcoming and customer-focused
• Ability to perform physical efforts, including standing/walking for 8 hours while frequently lifting and transporting merchandise, using a ladder, performing twists, turning, and reaching for objects
• Ability to plan, organize, communicate, delegate, and follow up on team activities and projects
• Strong computer skills
• Ability to work in a fast-paced environment
• Ability to problem-solve, adapt, and handle difficult situations and make tough decisions
• Ability to use a cash register (asset)
• Experience in retail, execution, and operations (asset)
• High school diploma (asset)
• Vacancy Type: Existing
• Employment Type:
• Full Time

*The Canadian Tire stores are operated by associate merchants who are independent owners. Each Canadian Tire store has the exclusive right to conduct interviews and select, hire, and train its own staff.