Technical Advisor – Crmazie and Papineau

• Location: Montreal, QC
• Employment Type: Full-Time, Part-Time

*Canadian Tire stores encourage all candidates to check job offers by visiting the official Canadian Tire careers website at* *magasinscanadiantire.ca* *before submitting personal information or applying.*

Are you looking for a job that allows you to learn, meet people, have fun, share your ideas, and help customers in a family-friendly and diverse work environment? Would you like to join one of Canada's most iconic and respected companies? We are 100 years old and we need you!

The Technical Advisor works in a fast-paced automotive service environment where they directly communicate with customers and auto center employees to manage customer needs and expectations regarding vehicle maintenance and repairs.

Benefits

• Incredibly friendly team
• Career advancement opportunities
• Profit-sharing (conditions apply)
• Employee discounts
• Diverse, inclusive, and safe work environment
• Work-life balance
• Flexible work schedule
• Continuous learning and training
• Scholarship opportunities
• Reward and recognition program
• Group insurance (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer engaged in the community
• Working for a local company
• And much more!

Responsibilities

• Welcome, assist, and thank customers in a friendly manner, whether by phone or in person.
• Provide professional and informed advice to build customer trust and loyalty.
• Actively listen to customers to determine their concerns and issues regarding vehicle repair and maintenance.
• Prepare work orders and review estimated costs with customers.
• Manage customer expectations regarding when their vehicle will be ready.
• Facilitate communication between customers and auto center employees.
• Schedule maintenance appointments.
• Ensure compliance with health and safety regulations.

Requirements/Skills

• Knowledge of automotive mechanics
• Ability to work shifts (day, evening, weekend, and holidays)
• Friendly and customer-focused
• Ability to perform physical efforts, including standing/walking for 8 hours while frequently lifting and transporting merchandise, using a ladder, performing twists, turning, and reaching for objects
• Ability to find solutions to problems, adapt, and handle difficult situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate, and follow up on daily tasks
• Valid driver's license in the province of employment
• Good practical knowledge of COSTAR (asset)
• Experience in a similar position (asset)
• Vacant Position Type: Existing
• Employment Type:
• Full-time, Part-time

*The Canadian Tire stores are operated by associated merchants who are independent business owners. Each Canadian Tire store has the exclusive right to conduct interviews and select, hire, and train its own staff.*