Customer Service Representative

SUMMARY

Under close supervision, the Customer Service Representative is responsible for fulfilling customer orders correctly and managing incoming customer calls.

TASKS AND RESPONSIBILITIES

• Respond to customers' common inquiries about products, provide quotes, and process order entries.
• Record customer orders by phone, fax, email, online, or in person (sales counter).
• Influence Motion Industries' gross profit margin by negotiating the selling price and purchase price, within certain parameters.
• Be able to adjust the price for a client without a contract to meet a customer's requirements based on competition, while maximizing the gross profit margin for Motion Industries.
• Build relationships with customers to retain clients and encourage process improvements.
• Order items to ensure an appropriate stock level for customers.
• Be able to place orders without approval for orders that can reach $5,000 per item and $10,000 per purchase order.
• Assume responsibility for product supply for branch stocks, distribution center stocks, or supplier stocks.
• Determine the most cost-effective shipping method for customer orders.
• Work in partnership with account representatives to ensure customer satisfaction.
• Activate backlogged orders. Draw from stocks and prepare orders for shipment to customers.
• Process customer returns.
• Perform other tasks as assigned.

EDUCATION AND EXPERIENCE

Usually requires a high school diploma or general education diploma and zero (0) to three (3) years of relevant experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organizational skills, and attention to detail.
• Strong communication skills, both oral and written, and listening skills.
• Ability to multitask and manage time.
• Intermediate computer skills, including data processing, internal and external email communication, use of commercial systems, and the ability to search for products on the internet.
• Product knowledge (asset).
• Knowledge of English is required.
• COMPANY INFORMATION

Motion offers an excellent benefits package that includes options for health care coverage, a retirement savings plan, tuition reimbursement, vacation, sick leave, and paid time off.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.