Senior Customer Service Representative

SUMMARY

Under close supervision, the Customer Service Representative is responsible for fulfilling customer orders correctly and managing incoming customer calls.

TASKS AND RESPONSIBILITIES

• Respond to customers' common inquiries about products, provide quotes, and process order entries.
• Record customer orders by phone, fax, email, online, or in person (sales counter).
• Influence Motion Industries' gross profit margin by negotiating the selling price and purchase price, within certain parameters.
• Be able to adjust the price for a client without a contract to meet a customer's requirements based on competition, while maximizing the gross profit margin for Motion Industries.
• Build relationships with customers to retain them and encourage process improvements.
• Order items to ensure an appropriate stock level for customers.
• Assume responsibility for product supply for branch, distribution center, or supplier stocks.
• Determine the most cost-effective shipping method for customer orders.
• Work in partnership with account representatives to ensure customer satisfaction.
• Activate backlogged orders. Draw from stocks and prepare orders for shipment to customers.
• Process customer returns.
• Perform other tasks as assigned.
• English knowledge is required.
• COMPANY INFORMATION

Motion offers an excellent benefits package that includes health care coverage options, a retirement savings plan, tuition reimbursement, vacation, sick leave, and paid time off.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.