Customer Service Coordinator

Are you excellent at coordinating internal operations/sales and enjoy juggling priorities? This opportunity is for you!

Our client, a well-known company in the industrial sector, is looking for an Internal Sales/Operations Coordinator to orchestrate the daily activities of its service department. You will be the key point of contact between clients, field technicians, suppliers, and internal teams, in a dynamic environment where every day brings its share of stimulating challenges.

Your responsibilities

• Prepare proposals for repairs, inspections, and maintenance programs (70%)
• Order parts and present proposals to the client, as well as manage P.O.s
• Handle the sending and receiving of mechanical parts
• Be the main point of contact for clients: track requests, satisfaction, and resolve issues
• Coordinate parts procurement and inventory management with suppliers
• Coordinate and assign technicians according to client priorities, preventive maintenance, repairs, and emergencies
• Ensure compliance with health and safety standards and maintain records

What we're looking for in you

• Be comfortable in English (have basic speaking skills, but good communication). Necessary daily for communication with managers.
• Minimum 3 years of experience in service coordination or operational support (industrial, mechanical, construction, or manufacturing is a plus)
• Proficiency with ERP systems, scheduling software, and Microsoft Office suite
• Excellent organizational and priority management skills (very important)
• Strong sense of customer service and communication

What the client offers

• Full collective insurance coverage provided by the employer at 100%
• 2-3 weeks of vacation depending on years of experience
• A competitive salary
• Very good and concrete advancement opportunities

In the present document, the masculine is used without discrimination and solely to lighten the text.