Agency Support Agent (Shawinigan)

• Employer: iA Financial Group
• Office: 220-855 Broadway Avenue
• Main workplace: Shawinigan, Quebec
• Activity areas: Customer service and administrative support
• Job number: JR10027353
• Employment type: Temporary job
• Apply by: 2026-08-23
• Agency Support Agent (Shawinigan)
• Build the future with us

Are you passionate about customer service and sales support, and do you want to contribute to the mission of a company that aims to put its clients at ease and secure their future?

As an Agency Support Agent (Shawinigan), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to both clients and the sales force and management team. This position offers a great opportunity to showcase your communication and administrative skills while working in a dynamic, evolving environment. At iA, human development is at the heart of our concerns, fostering a culture of collaboration, trust, and continuous improvement.

What you will accomplish with us

As an Agency Support Agent (Shawinigan), you will be at the heart of the Career agencies' mission.

Your main responsibilities include:

• Welcoming and assisting clients and the sales force, in person or by phone, by providing professional and courteous service;
• Ensuring smooth and effective communication and collaboration with the sales force and the Career Support and Services Center, and directing requests to the appropriate specialists as needed;
• Providing administrative and operational support to the sales force, including during the onboarding, welcoming, integration, and departure of advisors;
• Supporting the agency director in organizing activities, managing the schedule, preparing meetings, compiling reports, and implementing new administrative processes;
• Contributing positively to agency life by participating in the management of the premises, mail, office supplies, and documenting processes and tasks related to Cabinet activities.
• What could accelerate your success in this role
• We are looking for a person who:
• Is recognized for their excellent customer service skills and their ability to listen to the needs of clients and the sales force;
• Stands out for their communication skills and strong interpersonal skills;
• Demonstrates a proactive attitude, strong motivation, and a positive team spirit;
• Shows autonomy, diligence, and a great capacity for adaptation in an evolving environment;
• Has relevant experience in administration, office work, or any related field.
• Intermediate level of English language knowledge, as the person will occasionally interact with English-speaking internal or external partners in the course of their duties.

Why you will love working with us

• A dynamic, human, and constantly evolving work environment where your contribution makes a real difference;
• A healthy, safe, fair, and inclusive work environment that fosters collaboration and respect;
• An in-person position at the heart of the agency's activities, with a stable 35-hour workweek from Monday to Friday; A customized training program to help you integrate and develop your skills;
• Competitive benefits: in-office bonus at all times, telemedicine, employee and family assistance program, discounts on iA products, and more!
• Apply now and take the lead in your career, where your talent truly counts!
• Hesitant to apply?

At iA, we believe in potential and value the diversity of backgrounds and experiences. If this role inspires you and you enjoy working in a dynamic environment, dare to apply — your place might be with us, and we want to get to know you!

Please note that this is a temporary position for a duration of 15 months, offering the opportunity to gain enriching experience within a dynamic team and a recognized organization in the financial sector.

Our commitment to diversity and inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a work environment recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.