Front Desk Agent

Join the Courtyard Montreal Airport and the Residence Inn Montreal Airport, where comfort, modernity, and exceptional service come together. Strategically located near Montreal-Trudeau Airport, our recently renovated properties offer a distinctive experience to a business and leisure clientele in a dynamic and international professional environment. At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the Campobasso region, renowned for its authentic cuisine, refinement, and chic yet warm atmosphere. By joining us, you become part of a committed, collaborative, and performance-oriented team. You are also part of the prestigious Marriott International network, recognized worldwide for its exceptional hospitality, high standards, development programs, and genuine career advancement opportunities.

What We Offer

• We provide a stimulating, structured, and human environment, with competitive benefits:
• Exclusive Marriott discounts at over 8,000 hotels worldwide
• Employee recognition program
• Well-being initiatives and internal events
• Referral bonus
• Included parking
• Recently renovated, stable, and collaborative environment
• Advancement and professional development opportunities
• Many other benefits to discover throughout your journey
• Your Role

As a Front Desk Agent, you are the first smile our guests encounter and the last memory they take away from their stay.

As a true ambassador of our hotels, you provide warm, professional, and personalized service, ensuring compliance with Marriott International's excellence standards. You accompany our guests throughout their stay, from arrival to departure, anticipating their needs and creating a seamless, memorable, and effortless experience.

Through your service-oriented mindset, your diligence, and your ability to adapt to a dynamic environment, you actively contribute to our clientele's satisfaction and the operational success of the Courtyard® & Residence Inn® Montreal Airport.

Responsibilities

• Efficiently, courteously, and professionally welcome, register, and check out guests.
• Manage reservations, modifications, and cancellations while informing guests of the hotel's policies.
• Maintain constant communication with various departments to coordinate arrivals, departures, priority rooms, VIP guests, and special requests.
• Quickly respond to guest requests and resolve situations professionally to ensure their complete satisfaction.
• Verify and adjust charges to guest accounts and ensure billing accuracy.
• Perform cash transactions and daily reconciliations with diligence.
• Promote the hotel's services and contribute to maximizing revenue by offering appropriate products and services.
• Maintain a clean, welcoming, and Marriott-standard reception area.
• Always adhere to Marriott International's policies, procedures, and quality standards.
• Perform any other tasks that contribute to the smooth operation of the hotel.

Qualifications

• Experience in the hospitality industry, preferably in customer service (an asset).
• Excellent customer service and communication skills.
• Professional appearance, positive attitude, and sense of hospitality.
• Excellent organizational and priority management skills.
• Initiative, autonomy, and attention to detail.
• Ability to work effectively in a dynamic environment and manage multiple priorities simultaneously.
• Proficiency with computer systems and hotel management software (PMS).
• Experience within an international hotel chain, particularly Marriott (an asset).
• Excellent French proficiency. English proficiency is required to communicate with an international clientele.

About Urgo Hotels Canada

Urgo Hotels Canada is a major player in hotel management and development, with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have been part of a network of over 235 hotels in North America, in Quebec and Ontario. Guided by our values, we create stimulating work environments and memorable customer experiences.

The company subscribes to employment equity principles and encourages all qualified individuals to apply, without discrimination.

Proficiency in both French and English, both spoken and written, is required for this position. Intermediate English proficiency is required to occasionally communicate with an anglophone clientele, external suppliers, and to understand certain technical documents. English usage represents approximately 50% of the tasks related to the position.