Customer Service Advisor

• Employer: Investia Financial Services Inc.
• Office: 1080, Grande Allée Ouest
• Main workplace: Quebec City, Quebec
• Other possible workplace(s): Montreal, Quebec; Toronto, Ontario
• Activity areas: Customer service and administrative support
• Job number: JR10027339
• Employment type: Temporary job
• Apply by: 2026-08-12
• Customer Service Advisor
• Temporary contract for 1 year
• Build the future with us

Are you passionate about customer service and want to contribute to the mission of a company that aims to put its clients at ease and secure about their future? As a Customer Service Advisor, you will play a key role in the success of our organization.

Reporting to the supervisor of advisor relations, the person in this position will be the first point of contact for advisors. They will need to resolve issues efficiently and provide coaching and support. They will be recognized as an expert in providing optimal service. They are a solid team player, responsible, and reliable.

What you will accomplish with us

As a Customer Service Advisor, you will be at the heart of our mission. Here are the main responsibilities:

• Respond to incoming calls effectively and professionally; active listening is essential
• Provide accurate and detailed answers to telephone inquiries
• Offer technical support for our tools (testing, troubleshooting, problem resolution)
• Respond quickly and professionally to emails, providing accurate information
• Ensure that pending requests are followed up on and processed within the required timeframes
• Escalate unresolved issues to the supervisor in a timely manner
• Ensure that every interaction is memorable by applying the STAR qualities (Simple, Reliable, Attentive, and Resourceful)
• Record calls and emails in JIRA (internal tracking and messaging system)
• Actively participate in daily management meetings aimed at improving processes
• Be responsible for learning new processes and procedures
• Be able to handle difficult calls and manage expectations using the tools provided during training (e.g., Stellar Service)
• What could accelerate your success in this role
• We are looking for a person who:
• Has 2 to 3 years of experience in customer service, preferably in the financial services or insurance sector.
• Is recognized for their excellent communication skills.
• Demonstrates resourcefulness, good analytical thinking, and a strong sense of organization.
• Stands out for their ability to solve problems and manage multiple priorities effectively.
• Is available to work Monday to Friday from 9 am to 5 pm.
• Is proficient in French and has an advanced level of English since the person will be required to communicate with internal and external clients across Canada on a daily basis.

Why you will love working with us

• A work environment where learning and development merge with a collective quest for excellence;
• A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely;
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Flexible group insurance, competitive retirement plan, share purchase plan, vacation and well-being days, personal development, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!
• Apply now and take the lead in your career, where your talent truly counts!
• Hesitant to apply?

At iA, we believe in potential and value the diversity of experiences. If this role inspires you, dare to apply – your place might be with us and we want to get to know you!

*The typical salary range for this position is from 50,000 to 55,000 CAD per year; the base salary offered may vary based on knowledge, skills, years of experience, and internal equity related to the position. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.*

Our commitment to diversity and inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family status, or physical or mental disability.