Workforce Relations Lead Consultant (Bilingual)

At Allstate, great things happen when our team members come together to protect families and their belongings from the uncertainties of life. And for over 90 years, our commitment to innovation has allowed us to stay ahead of the evolving needs of our customers. From seatbelt defense, airbag cushions, and driver’s license laws, Allstate has become a leader in the industry in terms of pricing sophistication, telematics, and, more recently, device and identity protection.

The Workforce Relations Lead Consultant provides expert guidance on complex workforce relations matters, ensuring compliance with employment laws and organizational policies to drive a positive, high-performing workplace culture. This role independently investigates complex allegations of discrimination and harassment while also advising and influencing leaders, agents, and employees to resolve complex workplace conflicts. This role serves as a trusted advisor within the organization, addressing critical workforce relations issues and initiatives. Additionally, this role partners with Organizational Talent Advisors (OTAs) and HR’s Centers of Excellence (COEs) as subject matter experts, representing the workforce relations function, for HR programs and products. This role may also serve as a primary point of contact for Workforce Transition processes from the initial coaching and counseling of potential business case submissions to executing written employee notifications. This role is responsible for training, leading critical programs, and designing and implementing special projects.

Key Responsibilities

• Analyze employee relations trends and provide recommendations on complex workforce relations matters to drive a high-performing workplace culture
• Collaborate with legal, OTAs, and HR COEs to assess and mitigate risks associated with complex workforce relations matters.
• Support organizational change initiatives by owning the workforce transition process, providing insights and guidance on employee transitions and impacts.
• Utilize evidence-based communication/storytelling to advise resolution of complex workforce relation matters by presenting data-driven recommendations for all audiences.
• Independently manage a large volume of complex workforce relations cases including, but not limited to, investigations of harassment, discrimination, inappropriate conduct, and performance management concerns, with adherence to communicated documentation expectations and service level agreements (SLAs).
• Advise on and support disciplinary actions, terminations, and other employment decisions to ensure consistency and fairness in alignment with local, federal, and international laws and company policies and practices.
• Provide expert consultation to leaders, agents, and employees on a wide range of complex workforce relations issues, including performance management, conflict resolution, and workplace investigations.

Functional Skills

• Workforce relations and employee relations case management expertise.
• Advanced workplace investigation experience, including harassment, discrimination, and misconduct cases.
• Expert knowledge of Canadian employment laws, regulations, and workforce relations practices.
• Experience providing guidance and recommendations on disciplinary actions, terminations, and complex employment matters.
• Workforce transition and organizational change management experience. Risk assessment and mitigation related to employee and workforce relations issues.
• Data analysis and interpretation skills to identify workforce relations trends and provide actionable recommendations.
• Documentation and case management experience, including preparing investigation reports and maintaining compliant records.

Qualifications and Experience

• Fluency in both French and English (written and verbal) is required. Ability to conduct interviews, investigations, consultations, and prepare documentation in both languages.
• Extensive experience conducting complex employee relations and workplace investigations from intake through resolution.
• Demonstrated expertise in Canadian employment law, employee relations practices, and workforce relations processes.
• Proven ability to independently manage a high volume of investigations and provide recommendations on disciplinary actions and employment decisions.
• Experience partnering with Legal, HRBPs, Payroll, HR COEs, and business leaders on complex employee matters.
• Strong experience analyzing workforce relations data and translating findings into actionable recommendations and business insights.
• Ability to quickly establish credibility as a trusted advisor and operate with a high degree of autonomy.
• Previous experience supporting enterprise-wide employee populations across Canada.
• Experience in supporting workforce transitions, organizational change initiatives, and employee-impacting programs is preferred.

Supervisory Responsibilities

• This job does not have supervisory duties.

The Workforce Relations Lead Consultant provides expert guidance on complex workforce relations matters, ensuring compliance with employment laws and organizational policies to drive a positive, high-performing workplace culture. The role holder independently investigates complex allegations of discrimination and harassment, while also advising and influencing leaders, agents, and employees to resolve complex workplace conflicts. This person acts as a trusted advisor within the organization regarding critical workforce relations issues and initiatives. Additionally, they collaborate with Organizational Talent Advisors and HR’s Centers of Excellence as subject matter experts, representing the workforce relations function, for HR programs and products. They may also serve as the primary point of contact for Workforce Transition processes, from initial coaching and counseling of potential business case submissions to executing written employee notifications. They are responsible for training, leading critical programs, and designing and implementing special projects.

Key Responsibilities

• Analyze employee relations trends and provide recommendations on complex workforce relations matters to drive a high-performing workplace culture;
• Collaborate with Legal, OTAs, and HR COEs to assess and mitigate risks associated with complex workforce relations matters;
• Support organizational change initiatives by owning the workforce transition process, providing insights and guidance on employee transitions and impacts;
• Utilize evidence-based communication/storytelling to advise resolution of complex workforce relation matters by presenting data-driven recommendations for all audiences;
• Independently manage a large volume of complex workforce relations cases including, but not limited to, investigations of harassment, discrimination, inappropriate conduct, and performance management concerns, with adherence to communicated documentation expectations and service level agreements (SLAs).
• Advise on and support disciplinary actions, terminations, and other employment decisions to ensure consistency and fairness in alignment with local, federal, and international laws and company policies and practices;
• Provide expert consultation to leaders, agents, and employees on a wide range of complex workforce relations issues, including performance management, conflict resolution, and workplace investigations.

Functional Skills

• Expertise in workforce relations and employee relations case management.
• Advanced workplace investigation experience, including harassment, discrimination, and misconduct cases.
• Expert knowledge of Canadian employment laws, regulations, and workforce relations practices.
• Experience providing guidance and recommendations on disciplinary actions, terminations, and complex employment matters.
• Workforce transition and organizational change management experience. Risk assessment and mitigation related to employee and workforce relations issues.
• Data analysis and interpretation skills to identify workforce relations trends and provide actionable recommendations.
• Documentation and case management experience, including preparing investigation reports and maintaining compliant records.

Qualifications and Experience

• Fluency in both French and English (written and verbal) is required. Ability to conduct interviews, investigations, consultations, and prepare documentation in both languages.
• Extensive experience conducting complex employee relations and workplace investigations from intake through resolution.
• Demonstrated expertise in Canadian employment law, employee relations practices, and workforce relations processes.
• Proven ability to independently manage a high volume of investigations and provide recommendations on disciplinary actions and employment decisions.
• Experience partnering with Legal, HRBPs, Payroll, HR COEs, and business leaders on complex employee matters.
• Strong experience analyzing workforce relations data and translating findings into actionable recommendations and business insights.
• Ability to quickly establish credibility as a trusted advisor and operate with a high degree of autonomy.
• Previous experience supporting enterprise-wide employee populations across Canada.
• Experience in supporting workforce transitions, organizational change initiatives, and employee-impacting programs is preferred.

Supervisory Responsibilities

• This job does not have supervisory duties.