Administrative Assistant

We are looking for a candidate who wants to be part of a strong team that has a positive impact on the lives of claimants. They will work in a dynamic environment to develop within a company that stands out for its passion to help people. If you are someone with strong social skills and a natural organization, this job is for you!

Reporting to the Operations Director, the person holding this position will have the following responsibilities:

Responsibilities

Opening and managing insured files internally.

Managing the schedule of project managers and scheduling appointments with claimants.

Producing work orders for technicians and subcontractors.

Tracking ongoing files on XactAnalysis, Symbility, PSA, and Outlook platforms.

Teamwork with project managers to meet various file requirements (requests from experts, insured, or subcontractors).

Close communication with claim experts via email or XactAnalysis.

Daily monitoring of check dates on XactAnalysis and Symbility platforms.

Reviewing and approving subcontractor invoices.

Coordinating and managing stored insured assets.

Preparing completion of work documents, warranty documents, or any other documents related to closing files.

Tracking customer satisfaction during and after services are rendered.

Preparing invoices according to project estimates and recommendations.

All other related tasks as needed.

Skills and Abilities

• Intellectual Skills:

Quick understanding of complex data or situations.

Analytical and objective thinking.

Organized and structured thinking.

Easy adaptation to change.

Ability to make autonomous decisions.

Communication and Relational Skills: Confidence and ease in contacts.

Team spirit and sense of collaboration.

Quality in oral and written communication.

Exceptional customer service and empathy.

Attitudes and Behaviors: Confidentiality.

Sense of priorities.

Availability and flexibility.

Autonomy and adaptability.

Dynamism and positivity.

Satisfaction with well-done work.

Location: On-site