Sales Coordinator

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Under the direction of the Sales Director, the Sales Coordinator plays a key role in supporting the commercial activities of OpSens Solutions inc. This person ensures the smooth flow of the sales process, customer satisfaction, and compliance with ISO-9001 quality standards.

Main Responsibilities

Sales Support

• Respond to incoming customer inquiries via the website in collaboration with sales representatives.
• Create and update customer accounts and contacts in the CRM (Salesforce).
• Prepare proposals and track sales opportunities.
• Maintain up-to-date price lists in collaboration with the Sales Director.

Order Management

• Validate customer orders in conjunction with proposals.
• Coordinate the transfer of orders to production.
• Track the status of orders until delivery.
• Ensure billing of orders according to established procedures.

Customer Satisfaction

• Conduct post-sale satisfaction surveys with customers.
• Manage customer complaints and product returns, including communication with distributors.

Job Requirements

• Diploma (DEC, AEC) in administration, business management, or related field.
• Preferred experience in sales support, customer service, or sales administration (an asset in a manufacturing or technological environment).
• Proficiency with management tools (CRM, ERP) and Office suite.
• Sense of organization, autonomy, and excellent customer service.
• Bilingualism (French and English) essential, both orally and in writing.
• Knowledge of ISO-9001 standard (an asset).
• Knowledge of marketing tools (Hubspot, Wordpress, InDesign, Google Analytics) (an asset).
• EEO Policy Statement