Account Manager – Commercial & Recreational

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

This position has responsibility for promoting Trader Corporation’s Commercial and Recreational Marketplace solutions to clients within designated assignments by identifying, cultivating and developing high revenue accounts by using prospecting and consultative sales techniques. In addition, this position will serve as the primary business contact for assigned clients and is responsible for consistently providing excellent customer service to accounts and ensuring that customers’ needs are exceeded in terms of customer satisfaction. The District Manager will work with high revenue customers where superior sales, marketing and presentation skills are required to meet the needs of the customers.

Sales/Customer Service

• Cultivate and develop customer accounts by proactively gathering and reviewing information to identify high-level sales opportunities.
• Focuses on the achievement of customer satisfaction, revenue generation within existing assignments, and long-term account goals in line with Trader’s vision.
• Prepares business presentations and completes corporate profiles; designs and implements sales strategies.
• Effectively prepares prior to calling on customer; conducts effective needs assessment and designs proposals to address the customer’s specific needs and maximize business potential.
• Discusses Commercial and Recreational marketplace needs with customer; understands and promotes relevant Trader products and services according to the customer’s business objectives.
• Understands customer needs and motivations to sell on added value rather than just the product; demonstrates a constant concern for the customer to remind them of Trader’s value.
• Responsible for all customer communications, conflict resolution, and adherence to deliverables and associated revenues; addresses issues quickly while maintaining excellent customer relationships.
• Maintains excellent knowledge of current and upcoming Trader products, as well as market, industry, and competitive trends.

Territory/Account Management

• Completes the weekly sales planner to ensure good territory coverage and maintenance of existing revenue base; makes proactive calls to existing and potential accounts; establishes priorities and schedules visits accordingly.
• Conducts post-sale follow-ups to ensure that proposed solutions continue to meet customer needs.
• Contributes to Trader’s marketing strategy by monitoring competitor products and customer reactions; recommends new solutions and services based on observed needs.
• Spends the majority of time on the road and with customers to develop, grow, retain, and manage assigned accounts.
• Achieves sales targets for the assigned territory.
• Majority of time is spent traveling between different customer accounts.

Administration

• Maintains complete customer files to ensure good territory organization and sound account management.
• Prepares various follow-up reports including activities, sales closed, follow-ups, KPIs, and progress towards objectives.
• Presents and negotiates pricing with customers; prepares and signs customer contracts.
• Ensures that all documentation and reports are complete, accurate, and submitted to the relevant departments on time.

Education and Experience

• Bachelor’s degree in liberal arts, marketing, business administration, or related field. (Required)
• Minimum of 3 to 5 years of experience in direct sales to national or high-revenue accounts. (Required)
• Demonstrated results and consistency in achieving or exceeding sales objectives. (Required)
• Experience in selling intangible products, media, or internet products. (Asset)

Technical Skills and Abilities

• Ability to maximize results through structured account management. (Required)
• Strong motivation to increase sales within existing accounts. (Required)
• Ability to mobilize internal resources to find solutions tailored to customers. (Required)
• Ability to train and educate customers in a structured manner. (Required)
• Excellent customer relationship management; ability to gather feedback and respond quickly to resolve issues before escalation. (Required)
• Ability to develop a deep understanding of products according to specific customer needs. (Required)
• Ability to adapt approach and image according to customer expectations and situations, with authenticity and professionalism. (Required)
• Excellent sales closing techniques, based on a logical and progressive approach. (Required)
• Intermediate knowledge of Microsoft Office and computer tools. (Asset)

Interpersonal Skills

• Excellent interpersonal skills; team spirit and strong oral and written communication skills as well as active listening. (Required)
• Strong results orientation; ability to turn a good customer relationship into an exceptional partnership. (Asset)
• Strong time, resource, and priority management skills; ability to respond quickly to customer requests. (Required)
• Willingness to develop personally and professionally. (Asset)
• Excellent analytical and problem-solving skills. (Asset)
• Compensation
• Base salary for this position: [70,000 $ to 80,000 $ + commissions + car allowance]

For a career where you can propel our company and shape your future, apply now.