Auxiliary Administrative Agent

The Société d’habitation et de développement de Montréal is a non-profit, financially autonomous municipal corporation. As a leader in real estate management and real estate development, it contributes to the improvement of the living environment of Montrealers by developing the economic and social aspects of the City of Montreal through the enhancement of residential, institutional, industrial, commercial, and cultural properties within its territory. It is seeking a dynamic and motivated candidate to temporarily fill the following unionized position: What would your daily routine look like?

The main objective of the position is to provide administrative support to the entire residential real estate management team.

In the course of their professional activities, the incumbent will have the following main responsibilities:

• Collaborate periodically with the rental of housing by performing various manual tasks such as meeting with tenants for the signing of the lease, conducting pre-rental surveys, preparing leases and annexes;
• Perform various administrative tasks related to lease management, including:
• Processing tenant requests regarding the lease;
• Entering and maintaining tenant computer files (creation, adjustments, updates, modifications, etc.);
• Collecting rent and managing overdue and delinquent accounts;
• Filing and maintaining tenant and administrative files;
• Making housing units available;
• Managing waiting lists (rental, transfer, special needs, etc.);
• Processing and managing files for the Income Assisted Housing (AACR) program;
• Representing the Society, if necessary, before the Housing Authority and preparing cases and implementing decisions rendered.
• Receive and direct telephone calls. Welcome visitors, potential clients, and tenants;
• Collaborate with tenant families, social services, representatives of the justice system, and legal advisors when required;
• Receive, process, and handle information requests, complaints, and service requests, all in accordance with the lease clauses, policies, and regulations, as well as the criteria established by the Society regarding landlord-tenant relations;
• Process mail, respond to letters according to established policies, procedures, and criteria, and directives from the property manager. Perform general secretarial duties for the sector;
• Prepare administrative reports required by a property manager or director;
• Process certain service invoices and professional contracts;
• Perform reception duties;
• Collaborate with building attendants in planning their work in accordance with building manager directives;
• In the absence of a property manager, follow up on regular service calls, support other administrative agents as needed, and consult with your director;
• In case of an emergency, minimize potential damages and ensure that responsible parties are informed immediately.

Do you meet the desired profile?

• Hold a college diploma in accounting or administration;
• Possess two (2) years of relevant experience in a similar position;
• Be proficient in MS Office suite tools.

Knowledge and mastery of accounting principles, understanding of building real estate projects and programs (asset), developed sense of organization and priorities, ability to maintain good interpersonal relationships, skill to work autonomously, adaptability to different clienteles.

What will our collaboration bring you?

The salary range for the position is between $55,784 and $67,597.

Competitive employment conditions are offered in a human-sized company that addresses the challenges of affordable housing:

• Hybrid work: Possibility of telecommuting three (3) days per week;
• Easily accessible by metro: Berri UQAM station.