Customer Support Manager

At beRobox, we design robotic solutions that change the way our clients work. But behind every machine delivered, there's a client relationship to maintain—and that's exactly where you come in.

Are you organized, comfortable with people, and eager to build something? We're looking for exactly that for our next Customer Support Manager. You'll be the face of beRobox to our clients, the person who ensures every interaction—whether it's a call, a ticket, or an on-site intervention—goes smoothly from start to finish.

This is primarily a management, coordination, and leadership role, with a real opportunity to grow a department in full expansion.

Your daily tasks

• Be the main point of contact for our clients regarding all support-related matters
• Manage and grow a small team (starting with 2 people, expected to grow)
• Plan client interventions, installations, and the allocation of technical resources
• Coordinate contractors in installation, both operationally and financially
• Supervise the ticketing system and the support phone line
• Ensure the tracking of service billing and sold parts
• Escalate complex cases and keep the management informed of client trends
• Contribute to evolving the department into a structured business line: 24/7 service, "Membership" type offers, AI tools (auto-diagnostic, automated chat)
• Serve as an internal advisor to guide certain product decisions, with an eye on the field

What we're looking for

• 3 to 5 years of experience in managing customer service teams or customer support
• A natural talent for organizing, planning, and keeping control over multiple cases at once
• Excellent interpersonal skills—you're as comfortable with an anxious client as with a demanding manager
• Experience in logistics coordination or intervention scheduling
• Experience in the manufacturing domain or any other relevant field
• Proficiency in English and professional French
• Knowledge of the technical or robotic domain is a plus
• What makes you the right person

You embody our three core values: agility, commitment, and joy. You like things to run smoothly, you know how to stay calm when a client needs reassurance, and you're eager to play a key role in the growth of this department.

The details

• Full-time permanent position (40 hours/week, Monday to Friday)
• Based in Sherbrooke, QC—occasional travel may be required
• Flexible schedule, with required presence to coordinate the team

Interested in becoming the voice of beRobox to our clients? We're eager to meet you.

Salary: Starting at $85,000 per year

Benefits

• Flexible start and end times
• On-site parking
• Casual dress code

Experience

• Team management: 3 years (Required)
• Customer service: 5 years (Required)
• Language:
• English (Required)
• Location: On-site