IT Support Specialist

This position is based in Quebec and the candidate must be present in the office at least three days a week.

The IT Support Specialist plays a key role in maintaining, optimizing, and evolving the company's technological infrastructure. Acting as a technical reference for users and internal teams, they actively contribute to the stability, performance, security, and continuous improvement of the IT systems.

Would you like to become EDDYFIER?

At Eddyfi Technologies, we are proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies contribute to protecting critical assets, preserving the environment, and ultimately saving lives.

As a global company of renown, we are at the origin of some of the world's most advanced systems — offering cutting-edge solutions in Foucault currents and ultrasonics, remote monitoring, nuclear steam generators, automated vision systems, and robotics. And this is just the beginning.

If you are passionate about technology and want your work to have a real impact, we would love to meet you.

Our values

• We are customer-centric and place them at the heart of everything we do.
• We innovate thoughtfully, developing practical and forward-looking solutions that address real challenges and protect what matters most.
• We are reliable and accountable: we do what we say we will do. We take ownership of our actions and deliver high-quality results with integrity, consistency, and transparency.
• We are stronger together and committed to creating an inclusive environment where every voice is heard, respected, and supported.

Joining Our Team Means

• Collaborating with experts dedicated to innovation in an environment that values the diversity of perspectives, backgrounds, and experiences.
• Joining an organization that values commitment, initiative, and collaboration to achieve common goals.
• Working within a growing company that encourages learning, curiosity, and respectful questioning.
• Being supported through fair, transparent, and just practices.
• Contributing to meaningful projects that generate lasting impact.
• As an IT Support Specialist, you will:
• Provide level 2 technical support to users and act as a resource person for complex incidents and requests.
• Manage, maintain, and ensure the proper functioning of Microsoft environments, including Windows Server, Active Directory, DNS, DHCP, GPO, and PowerShell.
• Administer and support virtualization environments, including VMware, as well as Microsoft Azure cloud platforms.
• Manage backup and system recovery solutions, particularly with Veeam Backup & Replication.
• Configure, maintain, and optimize networking equipment and services, including Cisco Meraki, Fortinet, firewalls, switches, and wireless access points.
• Monitor system performance and availability, detect anomalies, and intervene proactively to prevent service disruptions.
• Participate in the planning and execution of updates, migrations, backups, and technological improvements according to industry best practices.
• Write and maintain up-to-date technical documentation, operational procedures, and user guides.
• Collaborate with cybersecurity teams to ensure the implementation of security policies, access management, audits, and vulnerability testing.
• Work closely with systems administrators, external partners, and various IT stakeholders in resolving incidents and evolving the technological environment.
• Actively participate in the continuous improvement of IT services and the optimization of internal processes.

If you have transferable skills, even if you do not meet all the criteria, do not hesitate to submit your application!

What makes you an asset to our team:

• Diploma in vocational studies or college certificate in computer science, information technology, or a related field.
• Any equivalent combination of education and relevant experience will be considered.
• Minimum of three (3) to five (5) years of relevant experience in IT infrastructure or advanced technical support.
• Excellent mastery of Microsoft environments, including Windows Server, Exchange, and Azure.
• Good knowledge of AWS cloud environments.
• Significant experience with virtualization tools, storage solutions, and backup systems, particularly Veeam.
• Good experience in Cisco network administration, particularly in a Cisco Meraki environment (MX, MS, MR).
• Good understanding of cybersecurity principles, network infrastructure (LAN, WAN, VPN, firewall), and ITIL best practices.
• Excellent analytical, technical diagnostic, and problem-solving skills.
• Ability to manage multiple priorities in a constantly evolving environment.
• Good communication skills and ability to explain technical concepts to various stakeholders.
• Ability to write clear, structured, and accessible documentation.
• Bilingualism in French and English, both spoken and written.

At Eddyfi Technologies, diversity, equity, and inclusion are at the core of our identity. We are committed to offering fair employment opportunities and fostering an inclusive work environment where everyone can feel at home.

We welcome and encourage applications from all qualified individuals, regardless of race, ethnic origin, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other protected characteristic under the law.

If you require any accommodations at any stage of the recruitment process, please let us know. We are committed to offering an accessible and inclusive experience to all candidates.

All positions based in Quebec require proficiency in French, both spoken and written. Additionally, functional English skills are required to meet the needs of our international offices and clients. For our offices around the world, some positions may be subject to background checks, including credit checks, criminal records, and employment history validation.