Auto Parts Clerk

Do you want to combine your passion for cars with your desire to offer the best customer service? We have just what you need. At CARQUEST, our goal is to be the best supplier of secondary market auto parts. Our parent company, Advance Auto Parts, is the largest supplier of auto parts in the North American secondary market.

We are looking for positive and motivated car enthusiasts to join our team. Those holding this position will need to maintain excellent relationships with our customers.

What the Company Offers:

The opportunity to work for the largest supplier of auto parts in the North American secondary market.

Career advancement opportunities throughout the Advance Auto Parts organization.

Access to an excellent online training system dedicated to personal development or management training.

A rich organizational culture thanks to the team recognition program and team meals.

Employee discounts on auto parts, tools, and equipment.

A collective benefits package after 90 days of employment, including supplementary health insurance, dental care, vision care, life insurance, and accidental death and dismemberment insurance.

Financial benefits such as a collective REER with employer matching contribution and a discounted stock purchase plan for all permanent teammates.

What You Bring to the Team

Be passionate about customer service. Have a natural disposition to offer exceptional service at all times and build lasting relationships with customers, other employees, management, etc.

Be sales-oriented: Have proven sales skills and always strive to achieve personal and store sales goals, as well as service objectives.

Show team spirit. Commit to working as a team. Demonstrate a positive and friendly attitude.

Have experience in the automotive industry. Possess advanced knowledge of auto parts and systems.

Have experience with the point of sale system. Advise customers on their projects or the resolution of complex problems, for example, identifying parts.

Be resourceful: Locate parts from various sources, including special orders, second sources, etc.

Learn quickly. Have in-depth knowledge of store operations and a perfect understanding of store maintenance and inventory procedures.

Show autonomy and reliability in performing tasks. Responsibly perform store opening and closing duties. Promote a safe work environment.

Education: Hold a high school diploma or equivalent.

Be flexible: Be available during the day, evening, weekends, and holidays, as needed.

Physical Requirements: The details below describe the physical requirements necessary for the employee to successfully perform the essential tasks of the position, with or without reasonable accommodation.

In the performance of their duties, the teammate will primarily be called upon to walk and stand. The teammate must be able to talk, hear, and use their hands and fingers to manipulate or touch objects, reach with their hands and arms, climb, balance, stoop, kneel, crouch, or crawl. The teammate will frequently lift and/or move objects weighing up to 23 kg (50 lb). This position requires good near and far vision, the ability to distinguish colors, and good depth perception.

Work Environment: The details below describe the environment where the incumbent will perform the essential tasks of the position, with or without reasonable accommodation. In the performance of their duties, the teammate will usually work indoors in a retail sales environment. The teammate may occasionally be exposed to caustic chemicals. The noise level in the work environment is usually moderate.

As an employer subscribing to the principle of equal access to employment, we do not discriminate against any applicant or employee on the basis of their race, skin color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or any other characteristic protected by federal, provincial, or municipal laws.

Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

Primary Responsibilities

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
• Achieve personal / store sales goals and service objectives
• Manage DIY services including testing, battery installation, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

• Advanced selling skills (GAS3) for DIY
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Essential Job Skills Necessary for Success as a Retail Parts Pro
• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

• High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

• ASE certification preferred, but not required
• Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment