Quality Supervisor - Customers, Suppliers and Non-Conformities (Brownsburg-Chatham, QC)

Date: 21 Jul 2026

Location: Brownsburg, Quebec, CA, J8G 3B5

Company: Orica

About Orica

At Orica, the energy of our people is the engine of change and shapes our future. Every day around the world, our people facilitate the implementation of vital resources for progress. Founded in 1874, our company has become the world leader in the production of explosives for the mining industry and the civil sector, using our diverse team of over 13,000 employees worldwide. From the production and supply of explosives, blasting systems, mining chemicals, and geotechnical monitoring, to our cutting-edge digital solutions and comprehensive services, we mobilize Earth's resources sustainably.

This is the right time to join our team as we shape the future of the mining industry through digital and automation technologies, putting forward new ways of thinking, revolutionizing innovation, and reimagining how we work.

The Role - Quality Supervisor - Customers, Suppliers and Non-Conformities

We are pleased to announce a new opportunity as a Quality Supervisor - Customers, Suppliers and Non-Conformities. Reporting to the Quality Director, this role supervises the team responsible for customers, suppliers, and non-conformity reports (NCRs). This position ensures product compliance, coordinates investigations, and supports continuous site improvement.

What You Will Do

• Key Responsibilities

Supervise, mobilize, and develop the team; establish priorities and ensure the continuity of activities.

Collaborate with production, sales, supply, technology, and health, safety, and environment teams.

Non-Conformities

Supervise NCRs, investigations, root cause analysis, and corrective actions.

Manage non-conforming products: block or release stock, reinspection, reprocessing, and recall as needed.

Ensure traceability, quality of records, and closure of actions.

Customer Quality

Manage complaints and claims, from initial evaluation to final response.

Lead technical investigations and coordinate communications with customers, sales, and internal teams.

Analyze trends and recommend containment and improvement measures.

Supplier Quality

Manage supplier performance, non-conformities, corrective plans, and audits.

Coordinate material, supplier, and process change qualifications.

Support the introduction of new products and reduce non-quality costs.

Performance and Improvement

Track quality indicators and present trends, risks, and priorities.

Support audits, calibration, and quality system improvement projects.

Your Contribution

University degree in engineering, sciences, or a relevant technical field.

3 to 5 years of experience in manufacturing quality.

Experience in supervision or leadership.

Experience in investigations, root cause analysis, non-conformities, and customer or supplier relations.

Knowledge of ISO 9001 standard, problem-solving tools, and data analysis.

Leadership, judgment, sense of priorities, and excellent communication skills in French and English (to communicate with clients and suppliers outside Quebec).

Proficiency in Microsoft 365.

Knowledge of SAP, Enablon, or customer relationship management system, an asset.

What We Offer

As a member of a truly global company, you will have the opportunity to grow and learn within a collaborative and diverse culture. We foster relationships and learning through global and local connected teams. We offer flexible and diverse career paths and support the development of your knowledge and skills.

You will receive a competitive salary and learn from talented people working in various disciplines. You can thrive in a safe workplace at the heart of a collaborative culture. Launch your career in a place where your personal potential will be exploited.

The salary will be determined based on the candidate's experience, knowledge, skills, and abilities, while respecting internal equity and market data.

Social Benefits Overview (Full-Time Employees)

• Health coverage on the first day of work. Basic module paid by the employer.
• Dental coverage on the first day of work. Basic module paid by the employer.
• Life, disability, and accidental death and mutilation insurance.
• Short-term and long-term disability.
• Pension/Defined Contribution Pension Plan (DCP).
• Holidays - Orica pays twelve recognized national or provincial holidays per calendar year.
• Vacation.
• We Respect and Appreciate All

Orica fosters and encourages an inclusive and equitable employment culture in all places where we are present. We treat our employees and candidates with equity, dignity, and respect, maximizing the contribution of each. All qualified candidates will be considered for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran status, marital status, or disability.

Orica is committed to building a diverse and inclusive culture where our employees feel engaged, respected, and connected.

We have been informed that some individuals have received fraudulent emails containing fake and invalid job offers from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. Before any job offer is made, all candidates must actively participate in the applicable recruitment process for the position and location.