Team Lead - Member Services

The work mode applying to the position is full-time on-site

As a Team Lead in Member Services at Desjardins Le Manoir, your role involves supporting the manager of your unit by taking on the management of people within a work team. You coordinate the implementation of technical activities, projects, and action plans in line with your unit's objectives. You provide guidance and support to a team primarily composed of technical employees or support staff, assign tasks and activities, and ensure regular monitoring of work and project progress. You foster engagement by creating a positive and motivating work environment by valuing the participation and contribution of each team member in achieving the organization's goals. You assume functional authority over the work team and manage individual performance. You handle technical problem resolution and contribute to the development and improvement of work methods and procedures from a technical perspective. You act as a technical collaborator within your unit and with various stakeholders. More specifically, you will be involved in:

• Participating in the definition of your unit's service offering and ensuring the implementation and execution of activities and projects under your responsibility
• Ensuring the achievement of set objectives within the allocated timeframe, managing results, performance, quality, and customer satisfaction, as well as partner satisfaction
• Providing support in the development of strategies and action plans related to the training and skill development of team resources
• Participating in the resolution of complaints and dissatisfaction that are directed to you, in accordance with company practices
• Participating in the hiring process, performance management, determination, and application of disciplinary measures, and skill development of resources, without being decision-making, and managing the budget.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Group insurance plan including telemedicine services
• Reimbursement of health, well-being, and telework equipment expenses
• *Benefits are applicable based on eligibility criteria.*

What you will bring

• College diploma (DEC technical) in an appropriate discipline
• Minimum of two years of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Knowledge of French required

Appreciate differences, Learn with agility, Be customer-oriented, Be action-oriented, Supervise work, Foster engagement

Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, providing them with a work environment where they will thrive. For us, discrimination, in any form, is a zero-tolerance policy! We believe that our teams should reflect the diversity of our members, our customers, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be offered to those who request them at any stage of the recruitment process.

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Union (if applicable)

Job family

Management Support and Expertise Support (GF)

Job posting end date 2026-08-11