Claims Agent, Study-Work Program

Temporary position for a duration of 12 months.

Do you want to start a new career in a stable, in-demand field with many opportunities for growth? Desjardins offers you a unique opportunity to learn while being paid. Through our PRET Study-Work Program, you can obtain a College Diploma (AEC) in claims insurance while gaining hands-on professional experience at the largest financial cooperative in Canada. If you are motivated to learn, support clients, and build a rewarding career, this program is for you! What makes this program unique.

• Accelerated online training for 5 months, offered by Cégep de Sainte-Foy
• Full-time salary paid throughout the training period and tuition fees covered by the employer
• Support and guidance throughout the journey and gradual integration into your future role in claims insurance
• Development of skills in demand in an industry offering multiple career perspectives
• Upon successful completion of the AEC program and the exams from the Financial Markets Authority, you are eligible for a permanent position with us
• This program is offered in collaboration with the Claims Insurance Replacement Coalition, for questions related to the industry, visit the PRET Program website or contact: pret@lacoalition.ca

As a Claims Agent, you are much more than an advisor: you are a trusted partner who supports members and clients in protecting their belongings and their peace of mind. Through your listening, expertise, and advisory approach, you understand their reality, identify their needs, and offer tailored insurance solutions at every stage of their lives. Whether it's buying a first car, acquiring a house, or any other important project, you contribute to securing what matters to them. Each interaction is an opportunity to build a lasting relationship based on trust, while offering a simple, human, and personalized experience. The role of an agent is carried out in a call center environment. Therefore, most of your workday will be dedicated to answering incoming calls from members and clients throughout your shift. At Desjardins, we do things differently. Our agents are guided by member-client experience objectives, the quality of advice, and overall satisfaction, rather than the pressure to sell. We believe that by placing the human at the center of our actions, we offer a truly distinctive experience. More specifically, you will be tasked with:

• Understanding the needs of members and clients and advising them on appropriate protections
• Preparing submissions and issuing insurance contracts
• Performing necessary follow-ups and updating files
• Responding to information requests and making changes to contracts
• Contributing to customer experience and member loyalty
• Developing partnerships that foster referrals and business growth

What we offer

• Competitive salary and annual bonuses
• 4 weeks of flexible vacation after the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Group insurance plan including telemedicine services
• Reimbursement of health, well-being, and telework equipment expenses
• *Benefits are applicable based on eligibility criteria*
• #LI-Remote

What you will bring

• College Diploma (DEC technical) in an appropriate discipline
• At least two years of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Have not attended a school in the past 12 months
• French language proficiency required
• Full-time availability, day shift, 5 days a week throughout the training period. After training, availability to work 5 days a week including 2 evenings and 1 Saturday every 4 weeks on rotation.
• The training and employment are currently conducted remotely. However, after obtaining your AEC, office presence will be required once a month at one of our customer contact centers. Additional occasional travel may be requested to attend team meetings or other activities. Therefore, you must be able to travel occasionally to one of our customer contact centers.

Learn Agile, Customer-Oriented, Manage Complexity, Master Technology, Master Interpersonal Relationships, Take Responsibility for Others and Yourself Equity, Diversity, Inclusion, and Accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, providing them with a work environment where they will thrive. For us, discrimination, in any form, is a zero-tolerance policy! We believe in the importance of our teams reflecting the diversity of our members, our clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be offered to those who request them at any stage of the recruitment process.

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Union (if applicable)

Job Family

Member and Client Services - Sales (GF)

Job Posting End Date 2026-08-3