Technician, Store System Support TAMS

Company Description

At UAP, our extensive team of technology information enthusiasts is dedicated to efficiency, reliability, and excellence in all aspects of our operations. We are looking for a new member to join our IT team who is ready to advance their career in a diverse and collaborative work environment. Join UAP and be part of our exciting adventure where your technical skills will help keep Canada moving.

We are seeking a versatile individual with good computer knowledge and ideally with experience in point of sale support. You must also be perfectly bilingual (80% of the support is in English) and above all demonstrate a great concern for customer service.

Your responsibilities will include:

• Responding to requests or questions transmitted to the store support group,
• Updating the database of requests and solutions provided for each call;
• Providing administrative support to other team members.
• Responding to requests or demands lodged with the store support group
• Solving problems and answering questions from users of the store systems
• Guiding and training users to better use the system;
• Ensuring the maintenance and support of our store systems;
• Providing support service outside of business hours on an alternating basis (the team must cover the hours between 6 am and 7:30 pm). Must be available for a 5-hour rotation on Saturdays.
• Maintaining links with other support groups of other systems such as: warehouses, mechanics and product managers to optimize the operations of the store systems.

Qualifications

• To join our team, you must, among other things:
• Hold a degree in computer science and have at least 1 year of experience in user support in IT
• Have knowledge of product management and store operations
• Be bilingual in French and English, both orally and in writing, since you will be working closely with colleagues and clients all over Canada.
• Additional Information

UAP is a diverse community that strives to be inclusive and respectful. The sum of our individual differences, experiences, knowledge, personal expression, unique abilities, and talents represents the richness of our culture. UAP is committed to respecting the principles of equity in employment and encourages applications from women, visible minorities, and people with disabilities. By valuing a diverse workforce, we apply hiring practices that are fair and equitable.