Credit Agent

Under the supervision of the Customer Accounts Supervisor, the person communicates directly with the company's clients to ensure the follow-up of troubled accounts.

Responsibilities

• Perform collection and follow-up of food service client accounts;
• Ensure regular follow-up with problematic and high-volume clients;
• Analyze, identify, and recommend necessary adjustments to troubled accounts;
• Assess financial risks associated with assigned accounts;
• Collaborate with the sales department to resolve issues;
• Forecast collection on a weekly and monthly basis;
• Plan and schedule visits to problematic clients (mobility) in line with priorities;
• Perform any other related tasks.

Qualifications

• College-level education in accounting (DEC);
• Minimum of three to five (3-5) years of experience in similar roles;
• Strong interest in collection;
• Ability to communicate directly and honestly while maintaining good relationships with clients;
• Quick execution and ability to work easily in a team;
• Good sense of emotional control and results-oriented;
• Bilingual;
• Own a car;
• Knowledge of the Office suite.
• Location: Hybrid remote work in Montreal, QC (Montreal)