Member and Client Experience Advisor

Temporary position for a duration of 12 months (on call)

The work mode for this position is full-time on-site

As a Member and Client Experience Advisor at Desjardins Caisse de La Baie-Bas-Saguenay, you will strive to enhance the experience of our members and clients and ensure their satisfaction. This involves, among other things, your welcoming demeanor, your listening skills, the handling of their needs, and your support in managing their financial autonomy. You will accompany members and clients, advise them on the financial products and services offered, and support them in their financial transactions, while remaining attentive to their needs, to offer them tailored solutions. You will be a proud ambassador of digital solutions and provide advice to members and clients on their use. More specifically, you will be tasked with:

• Accompanying members and clients in their operations and transactions, seizing opportunities to inform them of existing technological applications and tools, enabling them to be more autonomous in these activities.
• Contributing to business development and maintaining business relationships through service delivery and activities.
• Accompanying members and clients who have suffered fraud or irregularities and ensuring they are directed to designated partners.
• Adhering to compliance, security, and risk management rules.

What you will bring to the table

• High school diploma (DES)
• A minimum of two years of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Knowledge of French required

Appreciate differences, Learn with agility, Communicate effectively, Be customer-oriented, Be action-oriented, Master technology, Adapt to situations

Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, offering them a work environment where they will thrive. For us, discrimination, in any form, is a zero-tolerance policy! We believe in the importance of our teams reflecting the diversity of our members, our clientele, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be offered to those who request them at any stage of the recruitment process.

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Union (if applicable)

Caisses et Centres du SLSJ - CSN (00029) (2012-03-23 - )

Job Family

Member and Client Services - Sales (GF)

Job Posting End Date 2026-08-21