Bilingual Customer Service Representative (New Graduate)

Launch Your Professional Journey!

The Experience@Siemens program is an exciting opportunity to help new college or university graduates transition from school to the workforce. Siemens Canada will provide you with a meaningful and practical work experience at the beginning of your career and help you develop business skills.

Innovations that represent real progress excite us. Technologies that need to be further developed thrill us. And you? Do you want to leverage your curiosity, passion, and creativity to make the lives of millions of people easier and better? Join us as a recent graduate – starting your career with the Experience@Siemens program. No matter the path you choose, we will be happy to benefit from your perspective.

Graduates enrolled in this program will be paired with a mentor and receive personalized support and guidance to help them develop and navigate their early career. Additionally, this program will help students build connections and expand their network to excel in their professional journey.

Experience@Siemens offers hands-on learning and flexibility, allowing you to balance your personal life and career goals.

Why You’ll Love Working at Siemens?

• Work-life balance: Enjoy our flexible work environment, flexible hours, remote work, and digital workspaces
• Solve some of the world’s most important problems: Take part in exciting and innovative projects
• A dynamic and motivating environment that is rapidly evolving and features cutting-edge technology
• Opportunities to advance your career and benefit from local and global mentorship programs
• Contribute to our social responsibility initiatives focused on access to education, access to technology, and support for communities, while having a positive impact on society
• Opportunities to share your innovative ideas and be compensated for them!
• Emphasis on diversity and inclusion

Siemens is proud to have been ranked among the top 100 best employers in Canada eight times, among the most environmentally responsible employers in Canada 2023, as well as being named among the best employers for young Canadians in 2024 and among the best employers in the Greater Toronto Area in 2022.

What Will Your Role Entail?

• Efficiently respond to calls and resolve customer issues/complaints professionally.
• Respond to service, product, or information requests made by phone and email from customers or other team members.
• Perform other assigned administrative tasks.
• Actively participate in creating a supportive team environment that promotes positivity and engagement.
• Actively seek and apply process improvements to enhance efficiency and reduce costs.
• Identify opportunities to apply data-driven strategies.

What You’ll Need to Succeed

• New graduate from a university or college in business administration or a related field
• Post-secondary diploma obtained within the last 12 months
• Academic performance above average (cumulative average > 2.5 [B-]). Transcripts to be provided upon request
• Bilingualism (French and English), both oral and written, required
• Intermediate skills with all MS Office applications. Special emphasis on Excel, including knowledge of functions like VLOOKUP and pivot tables
• Experience with SAP and Salesforce, an asset
• Proven success in a customer service role, a significant asset
• Strong customer orientation and ability to understand customer requirements
• Strong attention to detail and ability to work effectively independently and in a team
• Solid organizational skills and ability to plan and prioritize workload
• Proactivity, discipline, and ability to demonstrate high productivity
• Strong analytical thinking and decision-making skills
• Results-oriented behavior and growth mindset

The candidate selected for this position must be bilingual. Proficiency in both French and English (both oral and written) is required to perform the functions and responsibilities associated with the position for the following reasons:

• The position requires interacting with English-speaking customers and suppliers in Canada and/or abroad.
• The position requires regular interaction with Siemens colleagues based outside Quebec, across the country, and abroad.

About Us

• We Share Our Ideas and Support the People Behind Them

Siemens Canada is a technology company focused on the industrial, infrastructure, transportation, and healthcare sectors. Whether it’s more eco-efficient plants, resilient supply chains, or smarter buildings and networks, or cleaner and more comfortable transportation, as well as enhanced healthcare, the company creates technology with a purpose, delivering real value to customers since 1912. By connecting the real world with the digital world, Siemens enables its customers to transform their industries and markets, as well as the daily lives of billions of people. Siemens also holds a majority stake in the publicly traded Siemens Healthineers, one of the world’s leading providers of medical technologies that are shaping the future of healthcare. Additionally, Siemens holds a minority stake in Siemens Energy, a global leader in transportation and electricity production. As of September 30, 2023, the company employed approximately 4,200 people from coast to coast and had 33 offices and production facilities across Canada. Siemens Canada generated approximately 2 billion Canadian dollars in revenue.

To learn more about Siemens Canada, please visit our website at www.siemens.ca.

All applications are welcome; however, we will only communicate with selected candidates.