Systems Analyst

WHO ARE WE?

Vacances Air Canada is committed to making dreams come true. That's why we offer vacation packages, tours, cruises, and more, tailored to the individual needs of each person. We love to say that we have vacations for every traveler, because that's the case!

If you are a person passionate about exploring the world and would like to share this enthusiasm with our customers, we would be delighted to welcome you to our team.

For over 50 years, Vacances Air Canada has facilitated travel, so join us to help Canadians create unforgettable memories, no matter their destination.

Don't miss this great opportunity! Submit your application by August 17, 2026, to be considered for this exciting opportunity.

The Systems Analyst (SA) plays a crucial role in supporting Vacances Air Canada's (VAC) key business systems, with a particular focus on travel booking platforms and major enterprise applications supporting the Finance, Customer Relations, Operations, E-commerce, and Web channels.

VAC is a leading Canadian travel agency offering all-inclusive travel products including air travel, accommodation, cruises, and complementary services. The Systems Analyst acts as a functional and technical intermediary between business users, internal IT delivery teams, and third-party strategic technology partners, ensuring system stability, business continuity, and high-quality project delivery.

The SA provides level 2 support for applications, leads incident analysis and resolution activities, and contributes significantly to project delivery by performing testing, quality assurance (QA), and user acceptance testing (UAT) across multiple platforms.

WHAT YOU WILL DO

• Production and Operations Support
• Provide level 2 functional and application support for VAC's key booking systems and enterprise applications.
• Analyze, triage, and resolve incidents, anomalies, and service requests, ensuring adherence to agreed service level agreements (SLAs).
• Act as an escalation point for complex system incidents impacting business operations.
• Maintain operational checklists, monitoring activities, and system status validations.
• Create, maintain, and analyze incident reports, defect logs, and error tracking systems to identify recurring issues and improvement opportunities.
• Business and Systems Analysis
• Collaborate closely with VAC's business users within the Booking, Operations, Finance, Customer Relations, E-commerce, and Web teams to understand business needs and system behavior.
• Perform root cause analysis of system anomalies and functional issues, in collaboration with internal development teams and external vendors.
• Document functional requirements, system behavior, workflows, and interfaces.
• Evaluate solution options by clearly presenting advantages, disadvantages, risks, and impacts before recommending the preferred approach.
• Collaboration with Vendors and Third-Party Partners
• Serve as the primary IT liaison with external technology partners, including but not limited to: Softvoyage (flight and hotel packages); Revelex (cruise bookings); Air Canada (air inventory, ticketing, and related integrations).
• Coordinate anomaly analysis, enhancements, production rollouts, and incident resolution with vendors.
• Validate vendor fixes and enhancements based on structured testing cycles.
• Ensure alignment of partner solutions with VAC's business processes and operational needs.
• Testing, Quality Assurance, and Project Delivery
• Lead and perform functional, integration, regression, and user acceptance testing (UAT) for enhancements, production rollouts, and fixes.
• Develop and maintain test plans, test cases, scripts, and test data.
• Coordinate testing cycles with business stakeholders and IT teams responsible for delivery.
• Document and communicate test results, risks, and rollout recommendations (proceed/do not proceed).
• Support project teams to ensure solutions meet business requirements and quality standards before production rollout.
• Documentation, Training, and Knowledge Sharing
• Develop and maintain up-to-date system documentation, procedures, and user guides.
• Maintain help documentation, error and message catalogs for supported systems.
• Support training activities by providing documentation and demonstrations of new or enhanced features to the training team and business users.
• Contribute to the continuous improvement of support processes and system knowledge bases.
• General Responsibilities
• Utilize enterprise tools (e.g., JIRA, Confluence) to manage incidents, anomalies, documentation, and testing activities.
• Collaborate closely with IT teams in Web development, e-commerce, infrastructure, and architecture.
• Participate in special projects and initiatives as assigned.
• Perform any other related tasks as needed by management.

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and others after completing 6 months of service.
• Hybrid work model: Corporate mandate of four (4) office days (Tuesday, Wednesday, Thursday, and one additional day of your choice) and one day working from home.
• We value your well-being and offer a wide range of benefits, including health and dental coverage, for you and your family.
• We provide training and development tools to help you reach your full potential.

Please note that these benefits apply to full-time permanent staff.

Visit our Careers page for a complete list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Vacances Air Canada is committed to fostering a diverse, equitable, and inclusive workplace, which is at the core of our fundamental values. We celebrate the unique qualities of each individual, listen to every voice, and instill a sense of belonging that allows every team member to shine in their authenticity.

We encourage candidates from all backgrounds to apply, as we strive to create a diverse team that reflects the diversity of our customers and communities we serve as an equal opportunity employer. If you require an accommodation, please let us know, and we will work with you to meet your accessibility needs. For assistance with accessibility, for information in alternative accessible formats, or to report any accessibility issues, please include this in your application.

Language Requirements

With equal qualifications, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.