Territory Manager

RDTS in a Nutshell *Since its creation in 1994, RDTS has provided sales and merchandising services to its clients, manufacturers, and banners, contributing to the development of their commercial performance. With a team of over 300 members and a presence in more than 1,500 stores across Canada, RDTS is a human-sized employer where each employee has the opportunity to play a key role in our organization. You have therefore understood that our strength is YOU!* *"More than a company, we are a family." Diversity is a key practice in our recruitment process, and we subscribe to the principle of equity, offering equal employment opportunities to all. We look forward to welcoming you to our beautiful team!*

Reporting to the Director of Operations, the Territory Manager is responsible for optimizing the quality of service and the efficiency of productivity in field activities, including several special projects for our clients in the hardware, pharmacy, grocery, and other retail sectors.

Territory: Quebec Province.

You will have a gas card for professional travel according to our travel reimbursement policy.

Tasks and Responsibilities

• Manage the staff under your supervision, including merchandisers and field merchandisers;
• Ensure good communication between branch managers (clients), employees, and the head office of RDTS;
• Plan, organize, and manage schedules and routes/territories to maximize operational efficiency;
• Distribute tasks according to priorities and deadlines;
• Control the quality of service and task execution; for example, by conducting store tours;
• Welcome and train employees under your supervision and ensure mastery of the acquired skills (integration and training);
• Participate in the recruitment and hiring of employees;
• Resolve issues and non-conformities in collaboration with employees;
• Ensure compliance with customer service standards and work methods by employees;
• Review reports submitted by employees, track progress, and complete the current mandate follow-up report;
• Ensure achievement of established objectives, maintain good communication, team spirit, and motivate employees;
• Evaluate employee performance, establish individual objectives, and track achievement of objectives;
• Apply labor laws in collaboration with Human Resources to take action when necessary;
• Perform any other related tasks.

REQUIRED QUALIFICATIONS

• Minimum of 3 years of experience in merchandising and supervising employees;
• Intermediate level of French and English, both written and spoken, in a work context with anglophones (other Canadian provinces);
• Good knowledge of Microsoft software suite (Word, Excel, and PowerPoint);
• Possess a vehicle and a valid Class 5 driver's license and be able to make travel arrangements as part of the job;
• Be comfortable traveling throughout Quebec (hotels, per diem for meals and travel, according to our travel reimbursement policy).

REQUIREMENTS

• Be a positive leader in a team work environment;
• Demonstrate initiative and creativity in problem-solving;
• Have the ability to manage multiple projects simultaneously and good stress management;
• Have a sense of organization and responsibility;
• Be results-oriented;
• Have analytical skills;
• Be customer service-oriented and have good communication skills.

What We Offer

A full-time position with a 40-hour workweek.

• We have a hybrid remote work policy allowing you to work from home when you are not on the road; the number of days will be discussed with your manager.
• We offer a complete range of group insurance benefits upon hiring.
• We benefit from a compressed summer schedule: the office closes at noon on Fridays, and you do not have hours to make up!
• Professional development, the opportunity to have more responsibilities and progress within RDTS!
• Possibility to contribute to a REER
• And much more...

Diversity is a fundamental practice in our recruitment process. Therefore, we subscribe to the principle of equity in employment and offer equal employment opportunities to all. We look forward to welcoming you to our beautiful team!

Salary: Starting at $50,000 per year

Benefits

• Dental Insurance
• Supplementary Health Insurance
• Life Insurance
• Paid Vacation
• Flexible Start and End Times
• Mileage Reimbursement
• Retirement Plan
• On-site Parking
• Casual Dress Code
• Work from Home
• Location: Hybrid Remote Work in Laval, QC H7P 6G5