Operations Coordinator

Intelcom | Dragonfly

It's more than 100 sorting stations and operations on three continents. Canadian leader in last-mile logistics, we have a clear vision: Offer fast, accurate and reliable delivery thanks to cutting-edge technology.

Your role: at the heart of the chain

Job Title: Operations Coordinator

Reports to: Station Manager / Operations Manager / Supervisors

Mandate:

Perform all warehouse and operational tasks related to the daily operations of the station, ensuring efficiency and compliance with company standards.

Main Functions

• Unload trailers and verify freight against manifests
• Scan, sort and process packages, including defective items and returns
• Conduct truck audits and support sorting operations
• Supervise shipping, receiving, shipping and inventory management
• Maintain warehouse systems and ensure operational efficiency.
• Process declarations and complete the required documentation in accordance with standard operating procedures
• Manage customer pickups and (assist with customer reception)
• Resolve delivery issues by following SOPs and coordinating with the relevant teams
• Escalate special cases to management as needed
• Print labels and prepare the required documentation
• Process broker declarations and return shipments to customers
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Assign and monitor work tasks, including reviewing Power BI reports
• Train and mentor new employees
• Collaborate with operations teams to maintain quality standards
• Perform tasks assigned by the supervisor as needed
• Maintain a clean, organized and safe work environment
• Comply with all health and safety protocols
• Provide support to customers and IDC
• Respond to customer inquiries by phone and email
• Process customer service requests by email
• Clean and organize your workspace and the warehouse.
• Any other related tasks.
• Work Environment:

Fast-paced warehouse with shift-based hours.

*The use of the masculine in this job posting is solely to lighten the text.*

Why join Intelcom | Dragonfly?

• Short and medium-term career opportunities
• Group insurance
• Collective REER program
• Employee assistance program...

This position is open to respond to a real organizational need within the organization.

At

Intelcom | Dragonfly , we move forward with strong values: collaboration, innovation, excellence and responsibility.

We value diversity, ensure equity and create a true sense of belonging.

The process is simple: If your profile catches our attention, a member of the recruitment team will contact you for an initial interview. Then, you will meet directly with the site manager.

See you soon!

*Accommodation measures can be offered to people with disabilities as part of our recruitment process, in accordance with the law. Please inform us of any special needs*