Banking Services Advisor

Deadline for submitting your application: 07/30/2026

Address: 2959 King West Street

Employment Family Group: Sales and Service, Banking Services for Individuals

Provide exceptional service to current and potential BMO clients. Determine clients' needs and provide advice and counsel on financial solutions that are in the client's best interest. Collaborate with BMO partners within the branch and through various channels to deliver the desired customer experience and achieve overall goals.

• Proactively communicate with current and potential clients by conducting needs-based evaluations to increase loyalty and target immediate and future opportunities.
• Conduct comprehensive client needs assessments to identify suitable financial solutions and banking channels, while recommending tailored solutions that meet their product and service needs (e.g., current banking services, individual investments, credit solutions, home financing [including self-employed applicants] and small business solutions).
• Advise clients on digital and self-service options that make banking transactions user-friendly, simple, and quick.
• Respond to client transaction needs based on foot traffic.
• Encourage clients to grow their relationship with BMO by communicating with them, scheduling appointments, and establishing new connections within the community.
• Address questions and resolve issues raised during quality checks and controls by the Personal Credit department to confirm the accuracy of entered data and recommendations related to applications, in accordance with legal and regulatory requirements and bank policies and processes for credit approval.
• Apply the portfolio risk management framework to protect the bank's assets and maintain the quality of the credit portfolio, in accordance with the credit approval process requirements and established guidelines on yield, quality, diversification, and risk.
• Make recommendations regarding individual credit transactions, including home financing, that are in accordance with sound credit approval principles and the bank's policies and procedures.
• Serve as a key member of a collaborative and versatile team in the branch and locally.
• Understand the needs of clients for individual banking services and credit cards and integrate promotional offers and marketing programs into client consultations to provide strategic advice.
• Organize information to ensure accuracy and completeness.
• Take the initiative to apply creative approaches to add a human touch to each customer experience.
• Seek ways to contribute to the continuous improvement of the overall customer experience.
• Contribute to business results and the overall experience offered.
• As needed, fulfill your duties in multiple branches and through various channels according to market needs; work schedules may vary from week to week, in terms of days, hours, and shifts.
• Monitor risk and compliance policies and processes to protect clients' assets and their confidentiality and act in their best interest.
• Stay informed about what's happening in the overall financial services market, legislation, and regulation, as well as our commitment to meeting the sector's most rigorous ethical requirements.
• Keep your knowledge up-to-date on banking products, practices, and trends, and incorporate them into client consultations.
• Identify and report any suspicious practices that may be associated with money laundering.
• Comply with the legal and regulatory requirements of the territory.
• Protect the bank's assets in accordance with all legal, regulatory, and ethical requirements.
• Refer complex or unresolved client situations to managers, as needed.
• Perform complex and diverse tasks in accordance with established rules and limits; manage requests for escalation to higher levels of other employees, as needed.
• Analyze problems and determine next steps.
• Broader tasks and responsibilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our risk management framework in the performance of your duties, in accordance with our risk management culture and approved risk appetite, making informed risk-based decisions that align with business strategy, protect assets, and comply with applicable policy documents (frameworks, policies, standards, procedures, and related documents), laws, and regulations.

Qualifications

• Generally two to three years of relevant professional experience with a post-secondary degree in a related field desirable, or equivalent combination of education and experience.
• Obtained a title allowing the sale of investment products – in accordance with territorial requirements.
• Appropriate credit and title qualifications.
• Practical knowledge of the needs of individual and small business clients and related solutions.
• Practical knowledge of investment products for individuals and credit products.
• Experience in the financial services industry, an asset.
• Proficiency and experience in using social media, tablets, smartphones, online tools, and applications.
• Experience in sales or consultative customer service, associated with a strong motivation to offer a personalized customer experience.
• Passion for helping our clients.
• Strong motivation to offer a personalized customer experience.
• Strong interest in results and ability to succeed in a consultative sales and teamwork environment.
• Ingenious and entrepreneurial personality capable of approaching clients with confidence and courage.
• Prompt to collaborate and perform various tasks within a team.
• Strong interpersonal skills, including the ability to establish a relationship and build connections with clients.
• Ability to listen, problem-solve, and react flexibly and creatively to new challenges.
• Specialized knowledge.
• Oral and written communication skills – good skills.
• Organizational skills – good skills.
• Collaboration and teamwork skills – good skills.
• Analytical and problem-solving skills – good skills.
• Salary:
• $38,500.00 - $71,000.00
• Type of Compensation:
• Salary

The above represents the range and type of compensation offered by BMO Financial Group.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the position and may include a commission structure. Salaries for part-time positions will be calculated on a prorated basis for the number of regularly worked hours. For commission roles, the aforementioned salary represents BMO Financial Group's target for the first year in the position.

The total compensation offered by BMO will vary depending on the type of compensation associated with the position and may include performance bonuses, discretionary bonuses, as well as other benefits and rewards. BMO also offers health insurance, tuition reimbursement, accident insurance, and life insurance, as well as retirement savings plans. For more information on our benefits, visit the site: https://jobs.bmo.com/ca/en/Global-Compensation

About Us

At BMO, we are driven by a common purpose: To have the courage to make a difference in people's lives, as in business. This purpose inspires us to drive positive and lasting change for our clients, communities, and people. By working together, innovating, and pushing boundaries, we transform lives and businesses and drive economic growth everywhere.