Receptionist - Evening Shift (Humanitae)

Under the responsibility of the General Director of Humanitae Residence by Groupe Patrimoine, your main responsibility will be to contribute to the establishment, maintenance, and improvement of the living environment for everyone.

As a person at the reception and hospitality, you will be responsible for offering an unforgettable welcoming experience to the visitors of our living environment, in addition to performing a series of clerical tasks.

Furthermore, you will have to collaborate with your colleagues to ensure the best possible customer satisfaction throughout the residence, and you will have to ensure the proper functioning of the reception team.

To do this, you will have to

• Welcome visitors and direct them to the appropriate areas

o Offer hospitality to all visitors, frequent or not, to positively mark their visit within the residence, both upon arrival and departure o Be familiar with the locations and the placement of residents to properly direct visitors when needed

• Receive calls and mail and ensure their distribution to the right people
• o Maintain a constant presence to receive calls and mail
• o Manage mail and keep relatives informed accordingly
• Monitor security screens
• o Notify the appropriate person(s) during irregular observations
• o Ensure the safety of residents and visitors
• Act as a pivot person during emergency situations
• o Keep emergency-related documents up to date at all times
• o Consult the fire panel at all times and during emergencies
• o Act as a coordinator during emergencies and be responsible for emergency calls

o Collaborate to ensure the safety and tranquility of residents and their families at all times

• Collaborate with the Assistant to the Directors
• o Write various documents (memos, letters, reports, surveys...)

o Ensure the update of the care bags, procedures, and computerized care methods and other documents in the households o Maintain certain records up to date: The list of residents; The list of employees; Documents related to care, certification, feeding, maintenance, and this in support of the different departments

• Replace during vacation periods
• Supervise the reception team
• o Ensure the proper functioning of the receptionists' operations under your supervision
• o Manage the team's budget, integration, and evaluation

o Report all irregular situations to the general management and the nursing care management

• Various other related tasks

Required Skills

• DEP in secretarial work or equivalent (Asset)
• Experience in a related position (Asset)
• Computer skills, Word, Excel
• Good knowledge of the French language (oral and written)
• Functional English (an asset)

Desired Qualities

• Have a sense of observation, discretion, and responsibility
• Focused on customer satisfaction
• Work organization
• Ability to work in a team
• Ability to communicate with an elderly clientele and diplomacy with all members of the living environment
• Demonstrate listening, empathy, and leadership
• Demonstrate attention to detail and concern for cleanliness and hygiene standards
• Known for your calm and gentleness
• Interest in working with a clientele affected by cognitive disorders
• Interest in developing your skills

Conditions

• Evening shift position
• Flexible schedule (collaborative among colleagues)
• Social benefits
• Group insurance
• Free meal
• Free parking
• And several others
• Employment Type: Permanent, Part-time
• Compensation: $16.74 per hour

Benefits

• Disability Insurance
• Life Insurance
• Company Events
• Flexible arrival and departure times
• Employee Assistance Program
• On-site parking
• Casual attire
• Location: On-site