Managing Director

ABOUT CAFÉ BLOC

Café Bloc is an urban bouldering center that brings people together with a café-bar, training room, sauna, and a beautiful rooftop terrace to relax. It is recognized for its vibrant and warm community.

The Managing Director oversees operations, human resources, events, and customer experience, and participates in infrastructure, marketing, and finance management. As a central decision-making pillar, this person ensures the smooth daily functioning of the company and contributes to its growth, profitability, and customer experience quality.

The position is dynamic: tasks can be added, modified, or removed over time, and there is a share of unpredictability (operational emergencies, exceptional situations, special files). The owners are present and offer their support in all aspects of the responsibilities of the position.

KEY RESPONSIBILITIES

General Management and Strategic Management — advise owners, identify growth opportunities, coordinate departments, optimize procedures

Human Resources — recruitment, scheduling, HR administration, training, employee engagement, and company culture

Purchasing, Inventory, and Suppliers — procurement, inventory control, supplier relations

Communications — Google reviews management, social media, emails, and internal communications

Finances and Administration — optimize payroll, participate in budgets, client accounts, regulatory compliance (FQME, CNESST, MAPAQ)

Customer Experience — continuous improvement, complaint management, and difficult situations

Courses, Programs, and Instructors — develop offerings, recruit instructors

Group Bookings and Partnerships — business relations, sponsorships

Marketing Coordination — in collaboration with our marketing partner

Events and Community Development — planning, budgets, Café Bloc community engagement

Pro Shop — management in collaboration with owners, inventory, pricing, merchandising

Facilities, Equipment, and Technology — building, gym equipment, technological tools

Risk Management, Safety, and Crisis Management — emergency situations, safety, legal files

Project Development — improve facilities and services

Treatment Room — coordinate therapists (physio, osteopathy, massage therapy)

WHAT WE OFFER

• Base salary: $85,000 to $100,000 depending on experience
• Bi-weekly payroll, direct deposit
• Annual salary review
• 3 weeks of vacation upon hire, 4 weeks after 2 years
• Food and beverages included
• Several other benefits (family gym access — spouse and children —, climbing equipment, healthcare at our clinic, and more)
• Mostly daytime schedule (40 hours/week on average)
• Hybrid remote work: 4 days in the office + 1 day remote

PROFILE REQUIRED

• Experience in operational management, ideally in multi-department team management
• Comfort with financial and budget management
• Excellent communication and problem-solving skills
• Warm person, capable of creating a good team atmosphere
• Bilingual (French/English)
• Knowledge of management software and AI tools
• Ability to manage multiple priorities and unpredictability
• Interest in the climbing or sports industry is an asset
• Sense of organization, diligence, and leadership
• Salary: $85,000 to $100,000 per year

Benefits

• Paid time off
• Flexible start and end times
• Discounted or Free Food
• Discounted Rates
• On-site parking
• Location: Hybrid remote work in Montreal, QC H2X 2S6