Assistant Manager

WHO ARE WE?

At Aubainerie, we share our passion for fashion and offer a shopping experience that is both enjoyable and satisfying. As a leading Quebec retailer of trendy family fashion, Aubainerie is committed to providing the best for all our customers with the latest styles. Driven by a desire to make the latest trends accessible to all, the Aubainerie team continuously renews its collections and pursues its growth as a leader in Quebec's retail landscape.

The Aubainerie family has been giving back to the community since the company's inception. Excellence, integrity, and a family spirit are part of our DNA. A welcoming work environment and a healthy atmosphere that values teamwork awaits you? Do you want to reinvent yourself and take on new challenges? This position is for you.

The assistant manager, under the supervision of the manager, is responsible for supporting the manager in their daily tasks in order to contribute to maximizing the sales of their store in order to achieve the objectives set by the owner(s), while also participating in the management of human resources and the various aspects inherent to the administration of the store.

MAIN RESPONSIBILITIES

• Assist the manager in the daily activities of their store in order to achieve maximum efficiency and productivity of the team and to meet, and even exceed, their sales objectives;
• Act as a model for employees in the application of Aubainerie's customer service standards;
• Participate, when required, in various human resources activities: hiring, integration, training, performance evaluation, disciplinary measures, etc.;
• Ensure the optimization of employees' potential and motivate them through continuous coaching and task delegation;
• Ensure, in collaboration with the manager, that the store's appearance and maintenance reflect the image that Aubainerie wishes to project;
• Ensure, in collaboration with the manager, that the marketing and display meet the established standards and allow for the optimization of sales potential;
• Assist the manager in the management of complaints and dissatisfied customers, aiming for a fair settlement;
• React quickly and make the necessary changes based on promotions, sales, and seasons;
• Ensure, in collaboration with the merchandisers and the manager, that the merchandise is on the sales floor quickly and share the necessary reordering with the manager;
• Manage, with the help of the manager, various administrative tasks (deposits, accounting, etc.) and ensure that work processes and policies and procedures are followed;
• Perform replacements as needed;
• Perform any other related tasks.

REQUIRED QUALIFICATIONS AND COMPETENCES

• 1 to 2 years of experience in a similar role;
• Experience in retail;
• Experience in clothing and large-scale retail;
• Ability to provide exceptional customer service;
• Exceptional leadership and coaching skills;
• Ability to communicate, be enterprising, and dynamic;
• Customer orientation and achievement of results.

*The use of the masculine gender was adopted to lighten the text and has no discriminatory intent.

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