Bilingual Assistant Director or Assistant Director of Freight, Supply Chain

At CN, every day brings new exciting challenges. You will work in an interesting environment where you will contribute to the safe and efficient operation of our activities and help keep the economy on track. We offer paid training programs and opportunities that form the basis of long-term careers, and we recognize the hard work of employees who strive to make a difference. You will thrive in our unified culture focused on safety, where we work together as ONE TEAM. We offer rewarding careers because our work makes a difference. Join us!

The Assistant Director or Assistant Director of Freight, Supply Chain supervises the Train Data Recording team. The person in this role ensures that train movement data and train, car, and other asset assignments are accurate and recorded on time. This person also identifies opportunities to improve operational efficiency related to route sheets and car movement. The person in this role collaborates with Train Data Recording representatives, decision-makers, and first-line assistant superintendents in operations, providing the necessary information and advice to facilitate a consistent and effective application of regulations related to data recording. The person in this role ensures a thorough understanding of collective agreements, both theoretically and practically, as well as company policies and codes of conduct.

Key Responsibilities

Train Data Recording Management

• Create a positive learning environment and provide relevant coaching and feedback to team members
• Ensure that Train Data Recording representatives have the necessary knowledge, skills, and support
• Collaborate with Train Data Recording representatives to create a team spirit both within Train Data Recording Services and between Train Data Recording Services and external stakeholders
• Ensure stakeholder satisfaction by identifying, studying, and resolving issues in a timely manner, improving information flow, and providing information on processes
• Stay up-to-date with innovative complaint management practices and implement them
• Determine workload trends at the center and ensure adequate staffing to meet demand
• Support the Senior Director or Senior Director of Train Data Recording Services by providing quantitative and qualitative data on center performance
• Conduct continuous performance, policy, and procedure evaluations at the center to identify areas for improvement
• Develop and implement improvement strategies in a measured and effective manner to maximize understanding and compliance
• Conduct investigations
• Recommend corrective measures and address grievances based on collective agreements and company policies
• Working Conditions

This position involves standard shift work in an office. The person in this role must be available to work shifts and weekends as needed. The position requires being on call 24 hours a day, 7 days a week to respond to critical incidents. Due to the nature of the position, the person must be able to meet tight deadlines, tolerate pressure, and manage stress.

Experience

• Supervision
• At least 2 years of experience in supervising a team, preferably in an administrative or call center environment
• o Experience working in a unionized environment
• o Experience with CN Operations*

Education, Certification, and Designation

• Bachelor's degree in Business Administration or equivalent*
• Any designation in the fields above is an asset

Skills

• Identify needs and find solutions to create value
• Use critical thinking
• Define direction and inspire others
• Communicate effectively
• Collaborate with others and share information
• Continuously improve and improve others
• Practice active listening
• Delegate and empower others to foster accountability

Skills and Knowledge

• Excellent knowledge of Microsoft Office (Excel, PowerPoint, and Word)
• Extensive knowledge of railway operations practices*
• In-depth knowledge of the Reliability Objective System (ROS)*
• Functional bilingualism, both orally and in writing (English and French)
• Any designation in the fields above is an asset
• *This position is posted as Level 9.*

About CN

CN is a leading railroad that generates sustainable value for our customers, shareholders, employees, and stakeholders, with an unwavering commitment to safety and service. Essential to the economy, customers, and communities it serves, CN safely transports over 300 million tons of natural resources, manufactured products, and finished products annually across North America. CN's extensive rail network spans over 30,000 km (nearly 20,000 miles), connecting the east and west coasts of Canada to the south of the United States. Since 1919, CN and its affiliates have contributed to the prosperity of communities and sustainable commerce. CN drives the North American economy and engages in social responsibility and environmental management programs.

At CN, we are committed to building the safest, most inclusive, and most sustainable railroad in North America, reflecting the communities in which we operate. Research shows that candidates often hesitate to apply if they believe they do not meet 100% of the job requirements.

To all potential candidates: even if you do not meet all the requirements listed in a job posting, we still encourage you to apply.

If you need an accommodation for the recruitment process (including alternative document formats, accessible meeting rooms, or other accommodations), please contact our team at cnrecruitment@cn.ca*.*

As an equal opportunity employer, CN will consider all qualified candidates for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

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