Shift Manager - Store# 61923, ST-NICOLAS - ROUTE LAGUEUX

As a Shift Manager at Starbucks, you will assist the store manager in carrying out the store's activities during your shifts. As a team leader, you will deploy partners and assign tasks to provide the Starbucks experience to customers by offering fast service, quality drinks and products, and keeping the store environment clean and pleasant. You will serve as a role model and act in accordance with Starbucks' guiding principles. Even better, you will be part of a company that consistently ranks among the best workplaces and where partners love what they do.

Summary of Main Responsibilities

The responsibilities and main functions of the position include, without being limited to, the following:

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Stay calm during high-traffic periods or unusual events to maintain regular performance while setting a good example for the team.
• Anticipate the needs of customers and the store by continuously evaluating the environment and customers to detect clues.
• Communicate with the store manager so that the team can act and create the third place during each shift.
• Participate in the training of new partners by providing positive performance reinforcement with respect and encouragement, as needed.
• Provide feedback to the store manager on the performance of partners during their shift.
• Contribute to a positive team spirit by recognizing warning signs and changes in team morale and performance, and reporting them to the store manager.
• Create a positive learning environment through clear, precise, respectful, and timely coaching and feedback to partners during their shift, to achieve operational excellence and improve partner performance.
• Provide legendary service to customers by always prioritizing the customer and establishing a connection with them.
• Discover the customer's needs and meet them.
• Develop positive relationships with the team on the floor by understanding each person's motivations, concerns, and needs, and paying attention to them.
• Perform store operations during scheduled shifts.
• Organize opening and closing tasks as assigned.
• Follow Starbucks' operational procedures and policies, including cash handling and health and safety at work, to ensure the safety of partners during their shift.
• Follow cash and register handling policies and ensure that the team follows these practices.
• Monitor baristas during the shift to ensure legendary service to all customers.
• Be present and punctual on a regular basis.
• Continuously produce quality drinks, ground coffee, and food for all customers by following established recipes and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize and reinforce the achievements of each employee and the team by using existing organizational tools and collaborating with the store manager to find new innovative and effective recognition methods.
• Use operational tools to achieve operational excellence during the shift.

Required Experience

• Retail or restaurant customer service: 1 year

Required Knowledge, Skills, and Abilities

• Ability to manage staff
• Ability to learn quickly
• Oral communication skills
• Knowledge of the retail industry
• Excellent interpersonal skills
• Ability to work as a team
• Ability to build relationships
• Candidates must be able to read, write, and speak French fluently
• *Starbucks is an equal opportunity employer for all qualified applicants.*

*We are committed to creating a diverse and inclusive workplace that includes partners with different experiences and perspectives. We believe that this allows us to better embody our mission and values as we serve our communities worldwide. We encourage racially diverse, women, LGBTQIA+, veterans, and disabled candidates to apply.* *We will review the applications of qualified candidates with criminal records in accordance with all federal and local laws. We confirm that this job posting corresponds to a continuous hiring opportunity. Starbucks Corporation is committed to taking reasonable accommodation measures for disabled candidates and applicants. If you need assistance or accommodation due to a disability, please contact us by email at