Director, Strategy and Commercial Development

*Depending on the position, Bombardier offers flexible and hybrid work policies.*

Why join us?

At Bombardier, we design, build, modify, and maintain the world's most advanced aircraft for the most discerning individuals, businesses, governments, and military entities. We set the highest standards through our people-centered approach, always defining excellence together.

Working at Bombardier means delivering the best. Every day, you're part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we enable each individual to reach their full potential in their own way, because the best work happens when you're free to be yourself and share your unique expertise.

Our benefits

To ensure the well-being of our employees, we offer a comprehensive and competitive benefits program, which includes the following:

• Insurance plans (Dental care, Medical care, Life insurance, Disability insurance, and more)
• Competitive base salary
• Retirement savings plan
• Employee assistance program
• Telehealth program

What will you contribute to the team?

• Lead the team responsible for the customer experience to provide a customized and flawless experience for our aircraft customers, including customer surveys and customer experience in our facilities (i.e., customer space management at LBCC and Challenger).
• Lead all governance for the customer-facing team, including ODI management, concessions, operational excellence – master plan / BSC, change management.
• Lead large-scale strategic projects at the executive level across the organization to ensure the long-term success of our aircraft platforms and sales.
• Work effectively with senior management (VPE, VP) to develop long-term strategies that will strengthen customer relationships and the financial success of deliveries.
• Develop new opportunities within the organization to improve and ensure the continuity of deliveries to the client; this includes aligning and managing customer requirements with operations, engineering, and quality.
• Continuously engage with cross-functional areas to improve aircraft quality and standards to ensure the delivery of cutting-edge aircraft to our customers.
• Be the voice of the customer to contribute to PCRs and new product design.
• Deepen and resolve customer aircraft technical issues at delivery.
• Lead the evolution of the Global and Challenger platform designs to align with market trends; this requires technical knowledge of both the aircraft interior and the eco-friendly aircraft.
• Ensure liaison with the government affairs team to manage customer entry into Canada and stay up-to-date with changing government requirements in a COVID context.
• Work with the marketing and communications team on events and trade shows for customers.
• Manage accurate and timely performance reports, budget, and staffing.
• Communicate with the secondary market to ensure the quality and performance of the aircraft at delivery.
• Analyze report data to project trends and establish verifiable forecasts with deadlines.
• Work closely with other customer-facing teams as well as other functions such as programs, after-sales service, operations, engineering, quality, and logistics.
• Think ahead to promote Bombardier products, solutions, and brand as well as to reinvent processes to promote business health.
• Prepare and present to the executive team.
• Direct supervision responsibilities for a highly experienced team in the aerospace field.

How will you thrive in this role?

• You hold a university degree in engineering, business, finance, or a related field, or equivalent professional experience.
• An MBA is an asset.
• You are self-motivated and can identify, create, and execute strategic projects with minimal supervision.
• You have a degree in aerospace (an asset). You are passionate about aircraft interior design and customer experience.
• You have more than 10 years of experience in the aerospace field; a customer service role would be an asset.
• You demonstrate an understanding of complex financial processes and governance requirements.
• You have a team spirit and can easily build a network and obtain support from various functions within the organization.
• You have experience working with large aerospace organizations.
• You demonstrate your ability to develop long-term strategic relationships with business decision-makers.
• You demonstrate your effectiveness in identifying opportunities and improving business processes.
• You demonstrate your ability to define and implement new methods of achieving and tracking business requirements.
• You have excellent analytical and written and verbal communication skills.
• You have good organizational skills, including setting priorities, scheduling, time management, and developing new business while respecting deadlines.
• You have a keen eye for detail.
• You speak both English and French fluently.

#### Now that you've projected yourself into this role, apply and join the Bombardier team!

Please note: You do not need *all* the skills, knowledge, and experience required to apply for this position! We are not looking for the perfect candidate, but for a talented and passionate individual.

Bombardier is an equal opportunity employer and encourages individuals of all races, religions, ethnic origins, sexual identities, sexual orientations, ages, immigrant statuses, disabilities, or other legally protected characteristics to apply.

Job Director, Strategy and Commercial Development

Main site Final Assembly Center

Organization Aerospace Canada

Work schedule Day shift

Employee status Regular

Requisition 13195 Director, Strategy and Commercial Development